IT Manager

Join us!

This is a great opportunity to join Kanaan’s IT Department as a IT Manager.

Kanaan Communications, LLC (“Kanaan") provides a wide range of services to the telecommunications industry from outside plant (OSP) engineering, construction, maintenance, network upgrades, splicing, activation, certification, new build standby power systems installation, and on-going power supply maintenance programs.

In addition to outside plant operations, Kanaan is a leading cable fulfillment service company providing services to the nation's’ largest cable telecommunications companies with services including digital cable, high-speed data, digital phone, and home security systems. With headquarters in Westerville Ohio, Kanaan has capabilities to provide services on a national and regional scale. Kanaan’s senior management has extensive experience in delivering on time, high quality service and is committed to its customers’ projects from inception through the final sign-off, while maintaining a balance in business, between production, quality and safety.

Overview

As an IT Manager directs, manages, supervises and coordinates the activities and operations of the Kanaan Information Technology Department. The IT Manager is responsible for computer and technology related research, documentation, development and productivity related to the needs of the business. They will manage the work of other IT professionals within the company. They are also responsible for the maintenance of company IT related assets. The IT Manager serves as the point person for compliance with Dycom (Parent Company) policies and initiatives and external customer requirements

Responsibilities:

• Work with Dycom IT to manage the planning and implementation of network infrastructure, by developing and documenting requirements, outlines, budgets, and schedules for information technology projects.
• Work with external customer to comply with customer policies, implementations and expectations
• Monitor and manage all technology related costs and expenses.
• Work with Dycom IT to coordinate the administration of the (WAN) Wide Area Network and (LAN) Local Area Network, including reconciliation of invoices.
• Manage the company’s phone systems including reconciliation of the invoices. Currently RingCentral.
• Coordinate, plan, install, test and maintain equipment/products for field workers.
• Oversee company’s cell phones and mobile devices, by monitoring, tracking and investigating usage and costs.
• Administer programming, content and access to company intranet and company public web pages.
• Assemble risk management plans and work effort documents to oversee system backups, archiving and disaster recovery. This includes Business Continuity Planning.
• Stay abreast of new technologies and introduce relevant technologies into the environment where they will improve business processes and reduce costs.
• Develop and document long-term strategies for growth and maintenance of department resources.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all information technology systems, including servers, workstations, operating systems, hardware, software, peripherals business application development, and telecommunication systems.
• Manage multiple vendors.
• Responsible for company security systems such as camera and intrusion systems, hardware and backups.
• Responsible for new location setup with network and security systems.
• Oversees first and second level support for Help Desk activities.
• Manages the purchase of hardware and software products.
• Ensure the company assets are maintained.
• Develop and administer Company IT Policies.
• Field questions on IT related issues
• Assist in the management of third party software applications and systems
• Oversees technology staff , by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Reviews, approve, and/or denies, all computer related/internet/phone/copier leases and security bills.
• Oversee and facilitates repairs to personal computers and/or network system.
• Oversee copier/scanner equipment and lease.
• Oversee user access.
• Sarbanes-Oxley requirements, compliance and reporting.
• Approve or deny all users network and email access.

Qualifications

• Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
• Technical certifications preferred
• Experience with the following: Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Implementation, Vendor Relationships, Software Performance Tuning, Documentation
• Ability to manage multiple projects simultaneously across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure.
• Ability to travel (Travel 20% of the time or more)
• 5+ years in a customer facing, technical support role
• Has current knowledge of computer systems with ability to repair/maintain related hardware/software.
• Competency in MDM
• Competency in creating SQL Queries
• Experience with Cable or Cable Construction technology a plus
• Ability to pass criminal background check & drug screening.
• Must have a valid driver’s license.
• Ability to work independently or in a team environment.
• Ability to communicate professionally with co-workers, vendors & Management.

Working Conditions:

• Minimum 40 work hours expected per week during company operating hours.
• May be required to work outside of normally scheduled hours (e.g. evenings, weekends, and/or holidays).
• Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
• Computer usage including constant typing and/or eye strain.
• Repetitive arm, wrist, hand and finger motions - making repetitive movements (e.g. key boarding, filing, data entry).
• Sedentary work (desk bound or seated).
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Reading is required via computer screen and/or bound printed materials.
• Concentration may be required on various subjects by listening, reading and thinking clearly.
• Phone usage; headsets may be required.
• Required to have hearing ability to receive detailed information through oral communication.
• Required to have speaking ability to express or exchange ideas
• Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
• Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to company privacy policies and HIPAA rules and regulations.
• Constant interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions.
• Constant thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one or several things to the next.

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Our Company is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
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When you apply for this job, you will be asked to answer questions regarding your criminal background. Answering “Yes” to the criminal background questions will not automatically bar you from employment. A criminal background check will be conducted following any conditional offer of employment. Only those crimes which are substantially related to the position you are seeking will be considered. Please note that for certain contractors with whom we do business, based on the nature of their operation, the type of offense and related factors may affect your assignment to that contractor. Factors that will be taken into account include: (1) The facts or circumstances surrounding the offense or conduct; (2) the number of offenses for which you were convicted or plea was entered; (3) your age at the time of conviction or plea, or release from prison; (4) any evidence that you performed the same or similar type of work, post conviction/plea, with the same or different employers, with no known incidents of criminal conduct; (5) the length and consistency of employment history before and after the offense or conduct; (6) any rehabilitation efforts, e.g. education/training; (7) any employment or character references and any other information regarding your fitness for the particular position; and/or (8) whether you are bonded under a federal, state, or local bonding program.

For applicants residing in and/or applying for a position in a state or locality listed below, please review the specific directions below before submitting your application.

CALIFORNIA APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.
CALIFORNIA APPLICANTS: Do not identify any misdemeanor conviction for which probation has been successfully completed or otherwise discharged and the case has been dismissed by a court. Also, do not identify marijuana related convictions entered by the court more than 2 years ago that involve: unlawful possession of marijuana; transportation or giving away of up to 28.5 grams of marijuana, other than concentrated cannabis, or the offering to transport or give away up to 28.5 grams of marijuana, other than concentrated cannabis; possession of paraphernalia used to smoke marijuana; being in a place with knowledge that marijuana was being used; or being under the influence of marijuana. Also, do not identify any arrest or detention that did not result in a conviction or any record of a referral to, and participation in, any pretrial or post trial diversion program.
California: LOS ANGELES APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.
California: SAN FRANCISCO APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS AFTER THE FIRST INTERVIEW. When answering such questions, please do not disclose any misdemeanor and felony convictions that occurred more than seven years prior to the inquiry or : (a) arrests other than those which charges are still pending, (b) completion of any diversion program, (c) sealed or juvenile offenses, or (d) infractions that are not felonies or misdemeanors.)

CONNECTICUT APPLICANTS: Do not identify any arrest, criminal charge or conviction the records of which have been erased by a court based on sections 46b-146, 54-76o or 54-142a of the Connecticut General Statutes. Criminal records subject to erasure under these sections are records concerning a finding of delinquency or the fact that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that was dismissed or not prosecuted, a criminal charge for which the person was found not guilty, or a conviction for which the offender received an absolute pardon. Any person whose criminal records have been judicially erased under one or more of these sections is deemed to have never been arrested within the meaning of the law as it applies to the particular proceedings that have been erased, and may so swear under oath.

GEORGIA APPLICANTS: Do not identify any verdict or plea of guilty or nolo contendere that was discharged by the court under Georgia's First Offender Act.

HAWAII APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT. Please limit your responses to any convictions within the past 10 years, excluding any period of time when you were incarcerated.

IOWA APPLICANTS: Convictions will not automatically be a bar to employment, but the job, and the time, nature and seriousness of the crime will be considered.

MARYLAND APPLICANTS: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

MASSACHUSETTS APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT. You do not have to identify any record relating to prior arrests, criminal court appearances or convictions for which the record has been sealed and is on file with the Commissioner of Probation. You also do not have to identify prior arrests, court appearances and adjudications in cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution. You also do not have to identify (1) an arrest, detention or disposition regarding any violation of law in which no conviction resulted; (2) first-time misdemeanor convictions for drunkenness, simple assault, speeding, minor traffic violations, affray or disturbance of the peace; and (3) convictions for other misdemeanors where the date of conviction or the end of any period of incarceration was more than 5 years ago, unless there have been subsequent convictions within those 5 years.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MICHIGAN APPLICANTS: Do not identify any misdemeanor arrests, detentions or dispositions that did not result in conviction.

MINNESOTA APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE BEEN NOTIFIED OF SELECTION FOR AN INTERVIEW, OR IF NO INTERVIEW, WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.

NEBRASKA APPLICANTS: Do not identify a sealed juvenile record of arrest, custody, complaint, disposition, diversion, adjudication or sentence.

NEVADA APPLICANTS: Please note that the discharge and dismissal of certain first time drug offenses, after the accused has completed probation and any required treatment or educational programs, does not constitute a “conviction” for purposes of employment.

New Jersey: NEWARK APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT. You are not required to identify: (1) convictions for indictable offenses that are more than eight years old, measured from the date of sentencing; (2) disorderly person convictions or municipal ordinance violations that are more than five years old, measured from the date of sentencing; or (3) juvenile adjudications of delinquency; or criminal charges that never resulted in a conviction (4) records that have been erased, expunged, the subject of executive pardon or otherwise legally nullified.

NEW YORK APPLICANTS: You may answer “no record” concerning any criminal proceeding that terminated in your favor, per section 160.50 of the New York Criminal Procedure Law; any criminal proceeding that terminated in a “youthful offender adjudication,” as defined in section 720.35 of the New York Criminal Procedure Law; any conviction for a “violation” that already has been sealed by the court, per section 160.55 of the New York Criminal Procedure Law; and any conviction that was sealed pursuant to section 160.58 of the New York Criminal Procedure Law in connection with the licensing, employment or providing of credit or insurance. (BUFFALO APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS AFTER BEING INTERVIEWED IN PERSON OR BY TELEPHONE. NEW YORK CITY APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.)

OHIO APPLICANTS: Do not report any arrest or conviction for a minor misdemeanor drug violation as defined under Ohio Rev. Code 2925.11.

OREGON APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE BEEN NOTIFIED OF SELECTION FOR AN INTERVIEW, OR IF NO INTERVIEW, WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.

PENNSYLVANIA APPLICANTS: Do not identify convictions for summary offenses. (PHILADELPHIA APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.)

RHODE ISLAND APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.
The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

Texas: AUSTIN APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a city or state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.

WASHINGTON APPLICANTS: Do not identify any conviction entered by the court more than 10 years ago unless some period of incarceration resulting from that conviction took place within the last ten years. Washington: SEATTLE APPLICANTS: Choose the answer: "I live in and/or am applying for a job in a state that does not require an answer at this time." YOU WILL BE ASKED TO ANSWER THE CRIMINAL HISTORY QUESTIONS WHEN YOU HAVE RECEIVED A CONDITIONAL OFFER OF EMPLOYMENT.)