*Salary $16.05 to $18.05
Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
Employment Type Full-Time*
POSITION SUMMARY:
Responsible for handling and resolving a variety of basic member service calls including but not limited to, account statements, account balance, payments, transfers, and password resets, in a prompt and courteous manner. Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the Contact Center.
Essential Duties and Responsibilities
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Answer questions about the product details, the company, and issues with account for the customers
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
- Perform basic account maintenance activities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
- Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- Understand The Green Solution exchange policy, accessories manufacturer warranties, and how to facilitate guest merchandise returns to Lead Associates and Management
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Answer phone with scripted greeting, provide customer service
- Complete call logs
- Produce call reports
- Route calls to appropriate sources
- Enter new and update customer information into Preferred Patron software system
- Work as part of a team to ensure sales, guest satisfaction and that compliance goals are met by designated timelines
- Adhere to all company uniform policy and preserve all provided necessary equipment
- Uphold personal hygiene to ensure safe interaction with patients, product and other Team Members
- All other job duties as assigned
Qualifications
Education
- High School diploma or General Education Development (GED) required
- Associate or Bachelor’s degree in any field preferred
Skills/Abilities:
- Excellent verbal and written communication and member/customer service skills
- Ability to work well under pressure with a positive and professional demeanor
- Ability to use a personal computer and related software applications including Microsoft Word and Excel
- Solid math skills and bookkeeping abilities
- Problem analysis and problem solving
- Able to read,write and comprehend instructions, memos and correspondences
Job Types: Full-time, Part-time
Salary: $11.92 to $13.92 /hour
Experience:
- Customer Service: 1 year (Preferred)
- Microsoft Word: 1 year (Preferred)
Education: