General Manager, Medical Cannabis Dispensary

Job Description

The General Manager is a registered Pharmacist who is responsible for providing an outstanding patient experience while maximizing revenue goals, leading the management & development of the dispensary staff and ensuring compliance with all inventory, security, and system protocols. The GM is also responsible for forecasting inventory levels, ordering & receiving product, and maintaining accurate systems for regulatory reporting and sales analysis. This sales-oriented individual should be passionate about the benefits of medical cannabis, and making a difference in our patients’ lives.

Essential functions:

• Retail Operations

  • Drive retail sales and patient retention

  • Maintain all store operational standards

  • Oversee inventory standards are maintained on site.

  • Ensure cash receipts are reconciled

  • Operate POS and corresponding systems

  • Ensure compliance with all company policies and procedures and federal and state laws

  • Maintains a safe, clean environment for patients and employees

  • Maintain patient confidentiality

  • Open/Close store

  • Directly supervise all activity within the facility

• Patient Care:

  • Assist patients with their questions, problems and complaints

  • Handle all patient relation issues in accordance with company policy

  • Promote a positive experience for all patients

  • Direct and oversee all patient interactions and provide clinical counseling

  • Coordinate with practitioners to facilitate positive patient outcomes

  • Promote PharmaCannis customer service culture:

    • Warmth

    • Empathy

    • Teamwork

    • Conscientiousness

    • Optimism

• Manage dispensary employees

  • Lead the team and work effectively with dispensary employees

  • Schedule, supervise, assign and direct activities of employees

  • Communicate information to employees in an open and timely manner

  • Coach and execute counseling discussions with store employees

  • Conduct performance appraisals for all directly assigned personnel and monitor and manage to expectations

  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

• Cannabis knowledge

  • Develop deep understanding of cannabis forms, dosing, drug interactions, and side effects.

  • Understand efficacy of variance strains, potencies, and methods of delivery

  • Understand and recommend dosing based upon patient conditions as allowed under the NY Compassionate Care Act.

• Security

  • Responsible for dispensaries security oversight

  • Follow all company safety and security SOPs

• Supervise delivery operations from dispensary

  • Coordinates with Delivery Center for courier staffing and delivery

  • Supervise delivery team while they perform day to day job functions

  • Provide necessary clinical oversight

Qualifications

• Required Qualifications:

  • Registered Pharmacist in State of NY

  • 5+ years of managerial experience

  • 4-5 years experience in the retail industry customer-centric approach

  • Strong leadership skills, ability to build and manage teams

  • Ability to work a full-time flexible schedule, including evenings and weekends

  • Must have dependable car or public transportation alternative

Additional Information

It is the policy of PharmaCannis to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.