Position Summary
Under limited supervision, this position is directly responsible for supervising and managing the day to day operations of a retail cannabis dispensary providing customer assistance, communicating customer expectations, seeking solutions to best meet the customer's needs.
Essential Duties and Responsibilities
- Drive and maximize store sales to achieve goals and maintain payroll within budgetary guidance.
- Establish, teach, and demonstrate exceptional customer service.
- Provide team the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers.
- Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.
- Recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met.
- Assemble and analyze weekly sales report and recaps
- Other duties as assigned
Supervisory Responsibilities
- Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
- Ensures product inventory is entered correctly and organized for proper purchasing
- Protects employees and customers by providing and safe and clean store environment
- Manager is aware of employee performance and interaction with patients/customers
- Assigns workers to specific projects such as cleaning or restocking
- Notify staff of new procedures, policies and regulation updates/changes
- Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
- Educate and train staff on all current and new products.
- Demonstrate ability to speak at a high level about the business.
- Hold monthly staff meetings
Authorities for Position
- Understands, supports, and communicates Company mission, vision, and values.
- Understands and follows the requirements of the quality system.
- Initiates actions as necessary to prevent the occurrence of any nonconformance related to the product, process, or the quality system.
- Identifies and documents any problems related to the product, process, or the quality system.
- Recommends, provides, or initiates solutions by actively providing suggestions for improvement.
Qualifications
- Must be 21+
- High school or equivalent
- 3-5 years of senior leadership experience in retail, customer service, hospitality, food service, or a related field
- Must be able to work a variety of hours including mornings, nights, and weekends
Certificates, Licenses, Registrations:
- This position may also be required to drive (i.e bank deposits). A valid driver’s license may be required as well as personal transportation.
Competencies
- Business Acumen: Ability to demonstrate financial operational understanding of organizational strategies and apply this knowledge to business solutions.
- Communication: Ability to effectively convey information and ideas in concise and meaningful exchanges through written and verbal communication.
- Customer Focus: Ability to demonstrate a customer-driven approach that focuses on anticipating, understanding, and servicing customer needs in order to facilitate a relationship with the brand.
- Leadership: Ability to empower, coach, and influence others to achieve a common goal or change a behavior.
- Planning and Organizing: Ability to effectively create a plan and execute the processes required to achieve the desired outcome of the pain in a timely and efficient manner.
- Talent Assessment & Development: Ability to manage employee development in a manner that is deliberate and strategic in order to move employees through the organization.
Physical Requirements/Work Environment:
- Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.
- Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.
- The noise level in the work environment is moderately loud.
Job Type: Full-time
Experience:
- Senior Leadership: 3 years (Required)
Education:
- High school or equivalent (Required)