arrow_back_ios_newBackGeneral Manager (GM)

General Manager (GM)

Job ID: 1158
Company: Connected Cannabis Co.
Location: Stockton, CA 95205
Salary: Not Specified
Number of Vacancy: 1
Employment Type: Not Specified
Posted: 30+ days ago

Job Description:

Position Summary

Under limited supervision, this position is directly responsible for supervising and managing the day to day operations of a retail cannabis dispensary providing customer assistance, communicating customer expectations, seeking solutions to best meet the customer's needs.

Essential Duties and Responsibilities

  • Drive and maximize store sales to achieve goals and maintain payroll within budgetary guidance.
  • Establish, teach, and demonstrate exceptional customer service.
  • Provide team the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers.
  • Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.
  • Recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met.
  • Assemble and analyze weekly sales report and recaps
  • Other duties as assigned

Supervisory Responsibilities

  • Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
  • Ensures product inventory is entered correctly and organized for proper purchasing
  • Protects employees and customers by providing and safe and clean store environment
  • Manager is aware of employee performance and interaction with patients/customers
  • Assigns workers to specific projects such as cleaning or restocking
  • Notify staff of new procedures, policies and regulation updates/changes
  • Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
  • Educate and train staff on all current and new products.
  • Demonstrate ability to speak at a high level about the business.
  • Hold monthly staff meetings

Authorities for Position

  • Understands, supports, and communicates Company mission, vision, and values.
  • Understands and follows the requirements of the quality system.
  • Initiates actions as necessary to prevent the occurrence of any nonconformance related to the product, process, or the quality system.
  • Identifies and documents any problems related to the product, process, or the quality system.
  • Recommends, provides, or initiates solutions by actively providing suggestions for improvement.

Qualifications

  • Must be 21+
  • High school or equivalent
  • 3-5 years of senior leadership experience in retail, customer service, hospitality, food service, or a related field
  • Must be able to work a variety of hours including mornings, nights, and weekends

Certificates, Licenses, Registrations:

  • This position may also be required to drive (i.e bank deposits). A valid driver’s license may be required as well as personal transportation.

Competencies

  • Business Acumen: Ability to demonstrate financial operational understanding of organizational strategies and apply this knowledge to business solutions.
  • Communication: Ability to effectively convey information and ideas in concise and meaningful exchanges through written and verbal communication.
  • Customer Focus: Ability to demonstrate a customer-driven approach that focuses on anticipating, understanding, and servicing customer needs in order to facilitate a relationship with the brand.
  • Leadership: Ability to empower, coach, and influence others to achieve a common goal or change a behavior.
  • Planning and Organizing: Ability to effectively create a plan and execute the processes required to achieve the desired outcome of the pain in a timely and efficient manner.
  • Talent Assessment & Development: Ability to manage employee development in a manner that is deliberate and strategic in order to move employees through the organization.

Physical Requirements/Work Environment:

  • Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.
  • Frequent walking, talking, hearing, use of hands; standing for extended periods of time, occasional sitting, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.
  • The noise level in the work environment is moderately loud.

Job Type: Full-time

Experience:

  • Senior Leadership: 3 years (Required)

Education:

  • High school or equivalent (Required)