CANNABIS STORE SEEKING GENERAL MANAGER
General Description:
A Cannabis Company in Spokane, WA is currently looking for a General Manager to join our team! We currently operate two dispensaries in Spokane County and are ranked among the top 10% highest grossing retailers in the state of Washington. We achieved $10M in revenue last year and are on track to reach $20M in 2018. The General Manager would play a pivotal role in overseeing daily operations at both retail stores, as well as providing support to the CEO and COO. To be effective in this fast-paced retail environment, the candidate must have incredible organizational skills, attention to detail, and an innate commitment to excellence. The ideal candidate has prior management experience and is a regular consumer of the product. Candidate must be comfortable and familiar with cannabis at a minimum.
Role Responsibilities:
Retail:
- Sets direction and team expectations for the Retail Operations team. Coordinates and communicates operational, retail and merchandise functions.
- Develops and executes plans to maximize capacity and sales at peak times, and delivers a seamless experience by providing fast and efficient guest circulation throughout all retail spaces.
- Executes plan to drive labor productivity while delivering best-in-class customer service.
- Responsible for monitoring inventory levels to keep “out-of-stocks” to minimum. * Manages over 40 retail operations employees.
Financial:
- Directly responsible for retail sales annually ($20M plus)
- Develops programs to meet sales and income goals and reports on key metrics (sales, productivity, etc.) that drive the business.
- Use insights/data to make sound business decisions * Leverages these metrics to maintain pricing, margins, labor costs and related expenses to meet profitability objectives.
- Responsible for financial and business planning components, including sales and expense planning; part-time labor planning; and monitoring progress against planned targets.
Store Manager-on-Duty (MOD):
- Deliver a high level of consumer engagement and meet sales goals while maintaining and elevating brand reputation.
- MOD is responsible for overall satisfaction, safety and security of all customers and employees.
- MOD is also responsible for ensuring adequate staffing to meet the needs of the business; this includes adjusting schedules to ensure appropriate coverage within budget and monitoring employee performance.
- MOD monitors guest volume and flow throughout the facility and ensures a maximized guest experience; this includes making critical decisions about line management; parking lot operations; and redeployment of staff to manage business peaks and valleys.
- MOD monitors employees to ensure excellent customer service.
Travel: This position may require light travel between 3 locations in Spokane County, less than 20 miles apart.
Requirements:
- Bachelor’s degree in Business, Management, or relevant field
- 2+ years of management experience
- Ability to work 45-50 hours a week
- Maintains a high level of customer service
- Demonstrates excellence in verbal and written communication
- Ability to train, coach, and develop associates at all levels
- Understanding of scheduling concepts and maintaining schedules
- Proficiency in working in a fast-paced, demanding work environment
- Must have excellent organizational skills, including multitasking and time-management
- Ability to make independent decisions and work with minimal supervision
- Must be comfortable discussing recreational marijuana
- Ability to work mornings, evenings, weekends, and holidays
- Ability to pass a pre-employment background check
Preferred Qualifications:
- Master’s degree in Business, Management, or relevant field
- Understanding of basic fundamentals of operational management
- Understanding of budget concepts and ability to manage budgets accordingly
Compensation:
Compensation is dependent on experience. Please submit salary requirements via cover letter.
To Apply:
To be considered, please respond to this ad with the following:
- Updated resume in PDF format
- Cover letter
- Compensation requirements
- Valid phone number and email address
***Only candidates with relevant work experience and education will be considered; if you are seeking to join the cannabis industry, but do not meet the necessary qualifications, please find our customer service job ad.***
Job Type: Full-time
Education: