FLRish, a company providing management services to the renowned Harborside Health Center medical cannabis dispensaries and building cultivation operations for vertical integration under CA state law, is seeking qualified applicants to apply for the role of General Manager .
PLEASE NOTE: All applications MUST be accompanied by a cover letter that clearly describes your interest in the medical cannabis industry. Any application received without such a cover letter will not be considered.
ABOUT US
FLRish was founded in 2015 by Steve DeAngelo. FLRish provides management services to Harborside Health Center, one of the most respected and largest medical cannabis dispensaries in the United States. Harborside has over 200,000 registered patients and was first in the nation to support education for seniors, veterans and families with severely ill children; first in the country to offer CBD-rich medicine; and the first to treat children with Dravet syndrome. Harborside continues to set an example of diversity and compliance, and is one of the prime advocates of diversity, sustainability and economic justice in the industry.Our work is dear to our hearts, and so vital to the communities we serve. We hope all our employees find their work to be both challenging, and to carry the unique reward of knowing at the end of the day that they have done something that really matters.We provide a competitive wage, medical, dental and vision insurance, an employer-matched 401k program, an Employee Assistance Program, FSA/Commuter Benefits, and paid time off to qualified staff members.
FLRish is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE
General Manager
(Exempt)
Oversees the management teams and daily operations of the retail location's departments: Safety & Security, Reception, Delivery, Purchasing, Inventory, Processing, Facilities and Sales. The primary goal of the GM is to ensure excellence in service at all points of the patient experience while simultaneously ensuring effective and efficient operations. All job functions are completed with the goal of positioning Harborside as the industry standard of excellence and providing patients with best in class service.
EXAMPLES OF DUTIES AND ESSENTIAL FUNCTIONS: (This may not include all of the duties assigned.)
- Be responsible for the overall satisfaction and safety of each patient
- Achieve KPI Goals for Patient Retention, Sales, and Shrinkage
- Ensure that Harborside complies with City and State regulations and codes
- Develop plans of action based on Harborside business needs
- Implement and manage change
- Partner with Finance department to manage budget and expenses
- Forecast financial, inventory, and patient trends
- Ensure daily operational tasks are completed timely and effectively
- Maintain a positive, caring attitude and treat patients/co-workers with respect and sensitivity
- Demonstrate leadership and compassionate management
- Supervise, coach, and communicate with managers to meet and exceed performance expectations
- Provide recognition and discipline where appropriate
- Evaluate and review managerial performance
- Ensure excellence in training for new hires and ongoing training for staff
- Create and document replicable standards, procedures and processes that support patient service and operational goals
- Act as a role model for all employees
- Ensure the cleanliness, presentation and organization of the facility
OTHER FUNCTIONS AND RESPONSIBILITIES:
- Ensure the collection of patient feedback to be used for innovation and improving patient service
- Ensure regular inventory counts are performed accurately
- Ensure an appropriate selection of saleable products are available at all times
- Act as a liaison with community stake holders
- Continuously innovate to ensure the patient experience is the best in class
- Use best judgment to resolve time sensitive Harborside issues
- Conduct second interviews and confirm all new hire candidates
- Recommend pay changes, incentives, promotions and bonuses for managers and general staff to Supervisor
- Maintain records and compile statistical reports
- Manage contractors (cleaners, security, maintenance, etc.), as needed
- Attend required meetings and participate in team and professional development activities
- Fill in when short-staffed
- Provide timely and appropriate feedback to Supervisor
- Perform other related duties as assigned by Supervisor
JOB SPECIFIC PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)
- Demonstrated passion to serve the medical cannabis community
- Proven ability to manage teams effectively
- Outstanding customer relations skills
- Excellent communication skills
- Understanding of basic accounting principles and able to interpret financial data
- Basic math skills
- Basic computer operating skills
- Knowledgeable in Microsoft Office Suite, with basic skills in Excel and Outlook
GENERAL PERFORMANCE REQUIREMENTS:
- Provide excellent service
- Present a professional image in appearance, actions and words
- Demonstrate ownership, accountability, initiative and quality of work
- Build positive team relationships throughout your department and Harborside
- Work scheduled shifts
- Record all time worked accurately, promptly, and honestly
- Follow all safety policies
- Be a role model for the Harborside Experience
- Understand and practice Harborside values
- Demonstrate ethical behavior
TYPICAL PHYSICAL DEMANDS:
- May require prolonged sitting and some bending, stooping and stretching
TYPICAL WORKING CONDITIONS:
- Work will generally be performed both inside and outside a busy medical cannabis dispensary
- Involves frequent contact with managers, staff, and outside service providers
- Will require working varied hours/day, including nights, weekends, holidays, and/or events, on occasion
EDUCATION/EXPERIENCE:
- Prior high volume retail management experience (5 years)
- Prior experience managing teams of 20 or more employees (2 years)
- Bachelor’s Degree in Business or equivalent life experience
- Experience working in the medical cannabis industry a plus
- Must be 21+ years old and pass a criminal background check
Job Type: Full-time
Experience:
- Retail Management: 5 years (Preferred)
- Management: 2 years (Preferred)