JOB DESCRIPTION
At Ponderosa Releaf, we are focused on giving the highest quality customer service while tailoring each experience to the individual patients needs. We are a Medical Marijuana retail storefront with a clean and professional environment.
At this time, we are looking for a receptionist to work from 3:00pm-9:30pm several days a week, including some weekend nights. Morning shifts from 9:00am-3:30pm may also be available periodically. Cumulative hours range from 32-40 per week.
Job Summary
Receptionists welcome patients with an exceptional service mindset. Receptionists must be friendly, customer service oriented, excellent with computers and filing, able to multitask and comfortable with the ever changing and evolving Medical Marijuana industry. Proficiency with Microsoft Office programs, both Mac and PC's, and digital and physical creating and sorting of confidential files is required. Previous reception experience is required. This position offers a challenging environment for a seasoned receptionist looking to work in a growing and interesting industry. Medical Marijuana interest, knowledge, and card holding is a plus but certainly not required.
Responsibilities and Duties
Welcome patients warmly and assist them with new patient paperwork or checking in to be seen and assisted by a Patient Care Advisor.
Answer the phone and subsequently questions, take phone orders, and/or assist with online ordering.
Learn about and be able to adequately describe various products to patients.
Assist in maintaining a safe, clean and professional working environment. This includes cleaning and tidying up of lobby. We have a reputation of being extremely clean, professional, and well kept and must continue this at all times.
Organize and file confidential documents both on the computer and physically.
Maintain compliance regarding the management of patient records and all materials containing patient personally identifiable information. This includes following Arizona Medical Marijuana Department of Health and Safety as well as HIPAA laws and statures.
Have the ability to multitask and work well with a variety of consumer demographics.
Establish, develop, and maintain relationships with current and prospective customers to generate business for dispensary.
Qualifications and Skills
At least 21 years of age (per AZ law)
No prior Felony charges (per AZ law)
High school diploma or GED
Previous clerical and reception experience; cannabis sales experience preferred
Proficiency in MS office products and POS (cashier) systems
Proficiency in weight conversions
Able to sit or stand for extended periods of time
Applicant must consent to a criminal background check pursuant to A.R.S. § 36-2804.01 and A.R.S. §36-2801.10
Must have a valid Arizona Driver License and method of transportation
Job Type: Full-time
Salary: $12.00 to $13.00 /hour
Experience: