Fulfillment Liaison

The primary responsibility of the Fulfillment Liaison is to interact with the Patient Care Manager or Team Lead and office staff in a manner that positions our company for success and provides the best experience as possible. The Fulfillment liaison will serve as the primary person to properly prepare product for patient orders. Liaison will also be responsible for the preparation of products for the stationary Hubs.. The goal of these processes is to ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that Liberty Health Sciences Florida/Aphria is positioned as the medical cannabis provider of choice in Florida. The liaison will work as efficient and consistent as possible. The Liaison will ensure that all the products are correct prior to leaving the facility. The Liaison will be involved in activities related to team building, order fulfillment, inventory counts, delivery, customer retention, and customer experience.

Requirements

The Customer Fulfillment Liaison serves as the primary liaison between Liberty Health Sciences and its customers for all service and delivery related functions. This includes order management, planning (supply and demand), freight management, and all corresponding customer communications. In short, the position oversees and ensures the flawless fulfillment of all customer orders. Specific responsibilities include:

• Sales Order entry & maintenance
• Communicate order production and delivery status to multiple customers
• Develop and maintain transportation Schedule for multiple carriers
• Communicate transportation schedule to freight carriers and plant warehouse teams
• Initiate customer contact to set up requests for new customers, items, and pricing
• Field and acknowledges customer quality complaints, and work with Operation team to facilitate communications on plant findings and resolution.
• Shipping verification
• Pricing verification
• Input customer feedback
• Assist with customer inventory management
• Invoicing verification
• Generate and distribute customer-required reports
• Assist with Credit Memos when needed

Benefits

Medical Benefits available on the first of the month after 60 days of employment