Green Leaf MMJ Clinic is a medical clinic located in Chandler, Arizona focused on medical marijuana. Our purpose is to provide patients a great office experiencethat is efficient, educational, and affordable while providing the best customer servicein all of Arizona. Our typical patient is over 45 years old and suffering from a chronic debilitating condition. Therefore, compassion, patience, and patient centered care are required traits of our clinic’s team members.
We are currently seeking a positive, friendly, and reliable front office coordinator to join our team. This individual will be part of a team that helps deliver exceptional customer serviceand quality patient education. This is a fast-paced environment. The ideal candidate is a motivated and hardworking individual with customer service experience, attention to detail, knowledge of cannabis, and is a self-starter.
This position is extremely important as it is the first and last impression for every patient encounter at the clinic.
The position starts at $10.50/hour.
How to apply: Include the answers to the following questions along with your resume for consideration. Resumes sent without questions answered will not be considered.
- Why are you interested in this position?
- What makes you unique from other applicants?
- What is your experience/knowledge of the cannabis industry?
- Does good customer servicecome natural to you?
- What is your current availability?
Responsibilities and Duties:
Include but not limited to:
- Welcome patients by warmly greeting them while checking them in
- Answer the phone, return phone calls, check messages, place reminder calls/texts to patients
- Schedule patients and provide patient education around the appointment process
- Make copies of all pertinent patient forms and documents
- Assist with properly maintaining patient files, preparing patient charts, reviewing charts for completeness, and maintaining patient confidentiality
- Ensure patients have completed the appropriate forms for their appointments
- Provide Arizona medical marijuana patients educational resources and information
- Accurately process payments from patients, issue receipts, and maintain log of transactions for each day
- File patient medical marijuana card applications with the state of Arizona
- Maintain our patient management database
- Maintain compliance regarding the management of patient records and the strictest confidentiality
- Send out emails to patients and make appointment reminder calls
- Demonstrate the ability to effectively deal with stressful situations in a calm and productive manner, while maintaining the highest degree of customer satisfaction
- Sending and receiving faxes
- Light cleaning
- Demonstrated ability to conform to all HIPAA regulations and maintain strict patient confidentiality
Ideal Candidates Possess the Following Qualifications and Skills:
- Reliable transportation
- Exceptional customer service skills
- A knowledge of and passion for the cannabis industry
- Experience with chronic care patients (oncology, pain clinics, etc.)
- Experience managing spread sheets
- Experience with processing payments
- Desire to help those around you
- Professional attitude
- Ability to successfully communicate with others, excellent written and verbal communication skills
- Analytical skills: basic math functions and proficient in computer systems
- Ability to function as part of a team, have a strong sense of urgency, enjoy interacting with others and willingness to learn
- Ability to multitask and work in a fast-paced environment without getting stressed
- Adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance
- Have we mentioned GREAT CUSTOMER SERVICE.This is crucial at our clinic.
Job Type: Part-time
Experience:
Education: