Front Desk Associate

Department:

Retail

Reports to:

General Store Manager

Location:

ALL

FLSA Status:

Non-Exempt

Position Summary

Provide outstanding customer service to all while supporting the day to day operations of a retail dispensary.

Essential Duties and Responsibilities

• Greet all patients with a positive and warm welcome.

• Operate front desk computer, check in patients, update patient files.

• Process paperwork for new patients, data entry

• Provide all new patients with a brief explanation of services..

• Strong computer skills with office programs.

• Word, Excel, PowerPoint, Email.

Supervisory Responsibilities

Not Applicable

Authorities for Position

Not Applicable

Qualifications

• High school or equivalent

• Must be 21+

• No prior experience required; however, prior experience in the cannabis industry is a plus.

• Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays.

Certificates, Licenses, Registrations:

None

Competencies

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Communication - Clearly conveys ideas and concepts. Demonstrates active listening skills.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.

Physical Requirements/Work Environment:

• Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.

• Frequent talking, including phone use, hearing, use of hands; sitting for extended periods of time, occasional standing/walking, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.

• The noise level in the work environment is moderately loud.