We seek an experienced, highly motivated Field Technician working remotely in the SF Bay Area, CA area to deliver top-notch customer service while collecting cannabis samples. Strong communication skills, leadership, and organization are key to becoming part of the dynamic team at Steep Hill Labs. The role of Field Technician is extremely important within the company and requires a multi-faceted skill set. The successful candidate will be responsible for the collection of cannabis samples, driving customer success, customer retention, and increasing profitability through exceptional customer service. The Field Technician will report to Vice-President of Field Operations and Logistics. This position is a balance of customer service tasks and hands-on activities. The ability to work across a variety of tasks, often in stressful situations, is an essential attribute for the successful candidate.
Steep Hill is a rapidly expanding company with the feel of a start-up, offering the opportunity for cross-training, internal advancement, and the chance to be a vital part of a close-knit team. Steep Hill laboratory locations are expanding throughout the United States and internationally, with company owned labs operating in California, New Mexico, Washington state, and Jamaica, as well as licensee locations in Alaska, Hawaii, Maryland, Pennsylvania, and Washington D.C.
Key responsibilities
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Ability and willingness to provide outstanding customer service during field visits.
- Performance of precise and reliable on-site sampling in accordance with State requirements and Steep Hill Labs procedures and protocols, to ensure accurate analytic results, customer confidence and retention.
- Performance of clerical tasks, including but not limited to: maintenance of spreadsheets, management and organization of customer records, management of shipments, and other duties on an as-needed basis.
- Timely logging of samples and payments received into both Steep Hill’s database and MyLab™.
- Compliance with video monitoring of the sampling process.
- Secure transportation of customer samples in company vehicles from sampling sites to delivery at Steep Hill Express satellite locations.
- Implementation of proper Chain of Custody documentation and protocols for the transport of samples.
- Cooperation with Laboratory team and active information sharing across the organization.
- Ability to understand the needs of the customer and provide according recommendations or briefings based on customer needs.
- Ability to build and maintain positive relationships with customers.
- Compliance with DOT regulations and safety standards.
- Ability to load, unload, prepare, inspect, and operate company vehicles.
- Ability to respect and maintain client confidentiality.
Required skills and experience
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Must be at least 21 years old.
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Minimum requirement of a 2-year AA degree in associated field, with preference given to candidates in possession of a degree in Biology or Chemistry.
- Ideal candidate in possession of strong interpersonal and, leadership skills, with the ability to build a strong team.
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Valid Driver’s License and a clean driving record.
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Literacy, fluency, and command of the English language. Bilingual candidates are a plus!
- Verifiable field-service experience; prior customer service experience preferred.
- Preference will be given to candidates with a background in biological or chemical sciences.
- Positive attitude and willingness to work in a collaborative environment.
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Personal integrity, disciplined work ethic, organization skills, and motivation to work with a sense of urgency.
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Ideal candidates will be detail-oriented, with the capacity to follow comprehensive work instructions with precision.
- Ability to adapt to rapid changes and utilize newly-emergent technological solutions, particularly mobile tools and applications.
- Proficiency with the Microsoft Office suite (Word, Excel) and Google Sheets & Google Docs.
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Effective communication skills (both verbal and written command) with excellent computer, typing, and organizational skills.
- Previous experience working in a laboratory environment and/or in the cannabis industry is a significant plus.
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Ability to work in a fast-paced setting, ability and willingness to multi-task, and the ability to prioritize and manage assignments.
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Ability to work a flexible shift and the willingness to adapt to modified work schedules.
- The ability to adhere to routes and schedules with minimal direct supervision.
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Ability to work on feet for long periods of time and lift up to 50 lbs.
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Ability to pass a background check
Compensation
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Compensation based on experience.
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Benefits include Dental, Vision, Health Insurance, and PTO.
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Opportunity for advancement in the exciting and fast-paced cannabis industry
Think you’ve got the skills were looking for? Great!
Apply with your resume, salary requirements and explain why you are the ideal candidate.
Steep Hill Labs, Inc. is an equal opportunity employer with a great company culture.