ERP Support Specialist

ABOUT CURA

Our mission is to be the leading provider of cannabis oil to both consumers and premium edible brands in legal US and international markets. Our company produces and sells a line of high-end marijuana oil to both consumers and premium edible brands. We are interested in someone who is passionate about the Cannabis industry and Cura’s “Everything is Possible” culture. That is at the heart of who we are, and every team member must feel the same sense of ownership, innovation, and hustle as we shape the industry across the U.S and around the world. We need exceptionally talented, bright, and driven people. If you'd like to be a part of cannabis history we have the job for you.

ABOUT THE ROLE

The ERP Support Specialist is responsible for operating as an assistant to the ERP department in facilitating goals and owning the support requests from employees. In addition, they will be monitoring general ERP activity, supporting the team leader with the creation of documentation, providing support documentation to system users, and performing training when necessary. This person will need to have a deep understanding of all Cura and system processes to effectively support users and ensure clean data is gathered in the system. This position will report to the ERP Project Manager.

RESPONSIBILITIES

• Assist in ensuring that regulations and policies governing data management are met.
• Master NAV system and procedures to support all employees at Cura
• Understand ERP to effectively setup users with proper system visibility and access privileges
• Works as a system analyst with ERP operators to help define user needs and issues
• Troubleshoot ERP issues as needed to determine reporting needs and develop solutions
• Organize all training and documentation for relevant business needs
• Continually enhance user experience on ERP
• Monitor ERP support e-mail and assist in resolving or reporting user issues as needed
• Maintain strict confidentiality of information at all times
• Any ad hoc requests by the department management team

QUALIFICATIONS

• Bachelor’s degree in a related field or comparable work experience within a relatable function
• ERP implementation or management experience preferred
• Excellent verbal and written communication
• Familiarity and ease with computer systems and common software products
• Experience with technical training and/or technical customer service experience
• IT support experience is a plus
• Experience within a high-stress growth start-up or understanding the expectations needed to accomplish all initiatives a plus
• A sense of humor is a plus!

COMPENSATION

• Depending on Experience

ALL APPLICANTS MUST BE OVER THE AGE OF 21 YEARS TO BE ELIGIBLE FOR EMPLOYMENT AT CURA.

We offer Medical, Dental, and Vision benefits on the 1st of the month following 60 days. We are an equal opportunity employer