Position Overview :
Under general supervision, Sales Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.
Major Areas of Responsibility include:
Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in the POS system for future reference.
Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits.
Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
Respond to calls or emails from customers requesting product, training, and general information.
Management of patient records through the use of an MMJ database
Maintenance and update of databases as needed.
Fulfillment of customer orders.
Responsible for the sales and promotion of all Capital City Care products.
Build and maintain a high level of integrity and trust for specific products
Knowledge, Skills, and Abilities Required:
Must be at least 21 years of age
Two years of direct customer service experience required.
Retail experience
Experience with Point-of-Sales systems
Understanding of and experience with Windows Operating System, Microsoft Outlook,
Experience and Education:
In compliance with the Washington D.C. Medical Marijuana Program all employees of the Company who come in contact with or handle medical marihuana, including medical marihuana products, shall be subject to a background check in compliance with the procedures established by Division of Criminal Justice Services.