OVERVIEW
Urban Treez is a premiere award-winning cannabis dispensary located in the world’s largest cannabis marketplace, Los Angeles. We have been part of the cannabis movement for over a decade and want to expand our brand and experience across the country. Building on a successful track record at our first store in Los Angeles, we are now looking for an experienced retail leader to build out our brick-and-mortar operations and strengthen our internal processes to support a successful roll-out of Urban Treez stores across the country. As Director of Retail Operations, you will provide strategic leadership and direction to the store teams and will make sure they are equipped with the right infrastructure, policies, and standard operating procedures to deliver the best possible customer experience.
RESPONSIBILITIES
DAY-TO-DAY RESPONSIBILITIES
- Own and manage all aspects of retail at multiple stores, including P&L responsibility
- Analyze key performance metrics and provide guidance for each store to achieve financial goals
- Provide direct, transparent, and consistent communication with store management to ensure alignment between retail stores and corporate office
- Coach the team on performance, provide professional development, and nurture the corporate culture
- Constantly seek to discover customer needs and deliver solutions to improve the shopping experience
- Partner closely with other departments (Product, Fulfillment and People Ops) to refine existing and establish new processes to support our stores, both permanent and temporary
- Execute marketing programs, initiatives and brand standards to maintain organizational consistency and efficiency throughout stores
- Ensure inventory counts and overall stock movement are conducted with minimal discrepancies across stores and the warehouse
- Manage any retail facilities issues as they arise while controlling operational costs
- Guide development work as a potential user for new in-store technology
- Project manage roll out of new store including construction, process implementation, and hiring staff
You Have:
- 8+ years of relevant experience in retail or hospitality operations
- A Bachelor's degree or equivalent, MBA a plus
- A passion for creating a unique and exceptional customer experience
- Strong communication skills, including the ability to work cross-functionally with all levels
- A natural and enthusiastic leader with the ability to motivate others and build effective teams
- Preferred: experience in a quickly scaling start-up environment
- Preferred: experience project managing new store build-outs, retail expansions
Job Type: Full-time
Salary: $90,000.00 to $120,000.00 /year
Education: