Director of Operations

Creative Agency |Director of Operations

About Wick & Mortar

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Wick & Mortar was founded on the belief that successful brands solve problems. As the longest-running cannabis branding agency in the world, we have witnessed the transformative power this compelling product can have on businesses and consumers alike, and it’s our mission to elevate the industry on a global level.

Until recent years, marijuana was an underground commodity, hidden from the world to avoid social stigma or even legal action. As medical marijuana paved the way for recreational legalization, our founder, Jared Mirsky, spotted a problem that needed to be solved: legalization was only the first step toward legitimizing cannabis. Successful, compelling branding is the next step, because brands are the part of the industry that consumers bring home with them, that they share with friends, that they integrate into their lives. We have a vital role to play in establishing marijuana as a safe, beneficial, and fun product that can be openly and unabashedly enjoyed, the way a consumer savors wine or coffee.

As branding experts, Wick & Mortar works to craft, create, and cultivate brands that celebrate our clients’ needs and values while positioning their product lines for mainstream success.

We are driven by tireless passion for cannabis and its many benefits. What this means for our clients is that they can trust us. No other agency in this emerging industry can offer our level of expertise, experience, or enthusiasm for all phases of the process. We not only know how to navigate the complex challenges of starting and maintaining a cannabis business; we are also part of a network of visionaries responsible for shaping the future of legal marijuana. We go beyond eye-catching design and brand personality to equip our clients with the vision and relationships they will need to adapt to the ever-changing nature of this business.

With 95% of our clients achieving a positive return on their investment within six months of launch, we are setting the standard for success in the cannabis industry. Our most imaginative concepts lead to our clients' greatest gains.

We have spent ten years honing our expertise. We know what it takes to build and tend to a loyal consumer following. The brands we launch are sophisticated and straightforward, but also spirited and fun. We tap into what makes each client special, artfully crafting a brand expression that draws in the right consumers.

Everything we do at Wick & Mortar is rooted in our genuine desire to see the cannabis industry flourish. While others are tackling near-term growth in regional markets, we think on a global scale. All eyes are on our work, and we have an unprecedented opportunity to influence the world’s perception of the plant and of the people who use it. As the cannabis industry evolves and takes root, Wick & Mortar will be at the forefront, launching brands that elevate the conversation and inspire the respect and love that we weave into all of our work. That isn't just what we do, but who we are.

Job Description

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This role contributes to Wick & Mortar’s success by leading the creative team to provide seamless execution and project management support with strong customer-focus, financial and account management experience and a solid business acumen. The ideal candidate must possess a strong project management and business development background including demonstrated experience with complex, multi-year phased initiatives, continuous improvement, change management and metrics/reporting/KPI’s. A proven track record in delivery execution under schedule and resource demands and competing priorities is a must, as are strong executive communication, collaboration and leadership skills. Demonstrates ability to build and lead high-performing team of creatives responsible for managing and delivering branding and marketing resources and assets. Provides insights into corrective action, works respectfully and effectively across multiple functions and departments, removes roadblocks and facilitates execution. Comfortable working independently in ambiguous, unstructured environments (the cannabis industry) while driving adoption of new processes, policy & procedures and growth mindset and further developing organizational maturity to improve effectiveness and efficiency.Direct experience in marketing operations, marketing, brand/product management and/or retail industry are a plus. Broad business knowledge and understanding of multiple business disciplines, including: operations, go-to-market strategy and operations, marketing, brand/product development, creative/agency, finance and/or continuous process improvement/LEAN.

Wick & Mortar and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Wick & Mortar will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

**Models and acts in accordance with Wick & Mortar guiding principles.

Summary of Key Responsibilities

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1.1 Project Management

• Manage creative team to meet client’s vision
• Timelines & Schedules
• Communicate with other business on client’s behalf
• Complete purchase orders and work orders
• Maintain spreadsheet of packaging orders to keep track of cost, markup, payments, and amount owed
• Organize notes and revisions from client and relay to creative team
• Plan and execute internal creative meetings/ strategy sessions

1.2 Business Development / Operations

• Overall business process and procedure (sales to proposal to creative team to deliverables to follow up)
• Job roles and responsibilities - further development of roles and responsibilities.
• Checklists for creative departments
• Modify terms and conditions - If needed - process to be determined
• Restructure proposal line items and packages
• Adjust prices to services based on business and market metrics (in tandem with Creative Director)
• Create flow chart of responsibilities throughout proposal process
• Find additional ways to improve processes: brand book, creative brief, purchase orders, work orders, strategic sourcing (In tandem with rest of team)
• Learn software system and teach to rest of team
• Work with developers to create custom software and functionality with business structure
• Organize weekly strategy and operations meetings, take minutes, and lead implementation of actionable items, if applicable
• Send contracts to independent contractors
• Assist with onboarding/offboarding of clients

1.3 Finance/Accounting Management

• Create Work Orders and Purchase Orders for client (as mentioned in 1.1 Project Management)
• Create and send invoices when necessary
• Receive payments from clients
• Create and print checks to contracted employees when necessary (I’m the backup for the bookkeeper)
• Proposal budget reports
• Monthly time and budget reports
• Maintain running list of signed projects and status to project cash flow
• Communicate with bookkeeper, creative team, and clients to facilitate timely payments and follow up on delinquent payments
• Present monthly ad/or quarterly “state of the union” financial reports

1.5 System Development

• Implement new software program to company
• Work closely with developers to fix bugs
• Write and organize company’s Process and Procedures for how to use the new software
• Monitor transition from one software to another with employees
• Figure out terminology and process of new software and all of its applications
• Schedule and direct tutorial meetings for company and staff

Office Management

• Check mail
• Order office supplies when needed
• Maintain office assets and devices inventory list
• Facilitate office cleaning schedule
• Keep track & organize office events (e.g. holiday parties and birthdays)

Connect:

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Instagram |@wickandmortar

Facebook |@wickandmortar

Twitter|@wickandmortar

Youtube|Wick & Mortar

Job Type: Full-time

Salary: $65,000.00 to $75,000.00 /year