Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws
**NOTE: This recruitment will remain open until the position is filled. The hiring authority reserves the right to make a hiring decision at any time. It is in the applicant's best interest to submit materials as soon as possible. Applications will be reviewed weekly until an acceptable applicant pool has been achieved.
First application review will take place on Wednesday July 11, 2018
A culture of excellence
At the Washington State Liquor and Cannabis Board (WSLCB) we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
The WSLCB Information Technology Services Division (ITSD)
The (ITSD) of the Washington State Liquor and Cannabis Board (WSLCB) is a fast-paced, quickly adapting part of our business and is integral in finding, implementing and maintaining systems for our agency.
Your opportunity at a glance
The ITSD is announcing an opportunity for the integral role of Deputy Chief Information Officer (Deputy CIO). This position will supervise the Applications, IT Operations and Project Resourcing sections, facilitate the regular review and adjustment of the division's technology roadmap as well as lead the division's Architecture and Standards Committee. As the Deputy CIO, you will have the opportunity to serve as the primary customer engagement specialist ensuring that division services are defined, documented and published to support the development of service level agreements. Additionally, the Deputy CIO has the important responsibility to work closely with the division's IT Project Resource Manager to ensure that agency enterprise projects leverage division functional standards and are properly resourced. We are looking for candidates who have the experience and knowledge to lead and supervise three direct reports (Application Manager, IT Operations Manager and IT Project Resource Manager), seven supervisors and a total of 32 technology professionals.
Duties
Lead and Manage Technology Professionals
- Provide direct supervision of division management team members, establishing position objectives and expectations.
- Effectively mentor, train, coach, counsel, and motivate staff to achieve consistently high performance.
- Consistently analyze staff performance against position requirements, applicable policies as well as section standards and practices imposing corrective action when required.
- Ensure that supervised staff have the information, resources, and authority to complete assignments and meet documented expectations.
- Consistently communicate division and agency decisions and priorities to staff, seeking input and feedback whenever possible.
- Cultivate a learning environment to expand staff skills and abilities; design and support training and cross-training plans, ensuring that WSLCB remains a center of excellence and that there are no single points of failure.
- Make certain that technical and operational decisions are made at the lowest level possible, allowing division staff to operate within the decision making authority outlined in their position descriptions.
- Actively seek input from staff, colleagues and subject matter experts during the analysis of solutions that affect staff roles and responsibilities.
- Foster a culture of continuous process improvement that leverages problem-solving methodologies.
- Establish short-term objectives and long-term strategic and technical roadmap.
Oversee Technology Standards
- Establish and communicate operational priorities, engaging necessary stakeholders including division staff and customers.
- Develop and maintain the agency's technology roadmap and operational plans.
- Oversee division standards for design, documentation and maintenance of WSLCB technology solutions and services.
- Develop, update, monitor, communicate and enforce agency security, application management, IT investment and other operational policies and procedures.
- Facilitate the division's Architectural and Standards Committee; mentor committee members in the execution of their roles and responsibilities.
- Ensure life cycle management standards are designed, documented, communicated and updated on a regular basis.
- Establish and maintain processes that support adherence to industry best practice.
- Make certain that data is identified and managed according to state and industry security standards.
- Establish and analyze performance objectives and key performance indicators.
- Conduct audits of division programs to ensure that operational procedures that best support the agency's technology needs and strategic objectives are created and maintained.
- Conduct audits of the division's policies and procedures to measure relevance, consistency, and compliance with division standards.
- Ensure that resource needs are estimated and align with assigned FTEs and personnel budgetary constraints.
- Utilize subject matter expertise and advanced research skills to conduct documented cost, benefit and risk analysis for proposed projects, modifications, acquisitions, policies and/or legislation in a timely manner.
- Oversee the definition of division services, ensuring service level agreements are established and met.
- Collaborate with customers and colleagues to identify and document performance goals required to meet service levels expectations for application and data management needs.
- Prepare budget proposals and operational expenditure statements. Research solutions by utilizing available resources such as other state agencies, vendor whitepapers, or companies that analyze these to make a recommendation with the fiscal request.
Qualifications
Required:
Education:
- Bachelor's degree in computer science, information technology, public administration, public affairs or closely related field
Experience:
- Progressive experience supervising technology managers
- Progressive experience leading technology professionals in application development, application support, and/or infrastructure services
- Progressive experience independently representing unit or division services to a diverse group of internal and external customers
- Progressive experience independently facilitating and maintaining a technology roadmap
- Progressive experience independently managing or sponsoring IT projects using a recognized methodology such as PMI or PRINCE2
- Progressive experience working within the software development lifecycle
- Progressive experience overseeing or contributing to enterprise architecture standards
- Experience overseeing the development of technology policies and procedures
- Experience developing service level agreements and/or operating level agreements
- Experience building and managing to an established budget
- Awareness of cyber security standards and practices
Preferred/Desired:
- Master's degree in information technology management or public administration
- Five (5) or more years of experience managing multi-disciplinary technology teams
- Experience drafting budget decision packages
- Experience analyzing proposed legislation and/or fiscal notes for IT impacts
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:
1. Completed on-line application
2. Resume, detailing experience and education as it relates to the position
3. Letter of interest, describing how you meet the specific qualifications for the position
4. Three to four professional references to include a current or recent supervisor with
current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment. Typing "see resume" for answers to the supplemental questions will not be accepted.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.