Customer Svcs Specialist Int

This positing will be used to fill three short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are expected to start as soon as possible and end approximately November 30, 2018.

Responsibilities include:

• providing technical assistance and customer service to callers pertaining to the medical cannabis program.
• assisting patients, healthcare practitioners, Cannabis Patient Center staff, parents and/or legal guardians and caregivers with navigating the Patient Registry and enrollment/certification process.
• providing program information to interested parties via phone and email.

Qualifications

Minimum Qualifications: Customer Service Skills on the phone and in person. Word processing and data experience to maintain directories, manuals and run reports.

Lead work skills to include assigning work, conducting training and reviewing work processes.

Preferred Qualifications:

Previous customer service experience.

Bilingual skills.

Background in, and understanding of, Minnesota public health systems.

Advanced experience using SharePoint and Excel computer programs.

Excellent oral communication skills.

Experience in executing multiple tasks and activities.

Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts.

Attention to detail and the ability to maintain and organize data generated in conversation.

Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people).

Ability to establish and maintain effective working relationships with others.

Additional Requirements

Must successfully pass a background check.

Application Details


Why Work For Us

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employer longevity and job satisfaction.

How to Apply

Click “Apply” at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Bill Ziegler at william.k.ziegler@state.mn.us

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.