The purpose of this position is to provide assistance to the Office of Medical Cannabis (OMC) support center and Patient Registry. Responsibilities include: providing technical assistance and customer service to callers pertaining to Minnesota's medical cannabis program. Assisting patients, healthcare practitioners, caregivers, and parents/legal guardians with navigating the Patient Registry and the enrollment/certification process. Provide program information, technical assistance and customer service to interested parties and program participants.
Fluent in both oral and written English.
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person.
Ability to demonstrate considerable proficiency with computer programs (i.e. SharePoint, Excel) and experience working in databases in order to administer phone scripts.
Ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures.
Preferred Qualifications:Knowledge of Medical Cannabis Law.
Experience with public health practice.
Training and education backgroun.
Understading of interviewing techniques.
Physical RequirementsRequires occasional lifting and carrying of less than 10 pounds, along with walking and standing to perform job duties
Additional RequirementsMust successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employer longevity and job satisfaction.
How to ApplyClick “Apply” at the bottom of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
ContactIf you have questions about the position, contact Bill Ziegler at william.k.ziegler@state.mn.us
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.