Customer Support Specialist

Customer Support Specialist

Company Overview:

Kush Bottles, Inc. is a dynamic sales platform that provides unique products and services for both businesses and consumers in the cannabis industry. We are a dynamic and fast paced team working in an industry that is moving exceptionally quick. You will thrive in this environment if you seek a role where you want to have direct influence over the growth of our company, have an eagerness to learn, be a team player and willingness to be proactive. If so, we want to hear from you!

Founded in 2010 as a packaging and supplies company for dispensaries and growers, Kush Bottles regularly services more than 5,000 legally operated medical and adult-use dispensaries, growers, and producers across North America, South America, and Europe. The company has facilities in the largest U.S. cannabis markets and a local sales presence in every major U.S. cannabis market.

The company offers a unique, exciting and high energy environment for its employees to develop professionally while being a part of one of the fastest growing sectors globally. Kush Bottles was recently ranked #774 on the Inc. 5000 list of Fastest Growing Companies in America and has been featured in media nationwide, including CNBC, Los Angeles Times, TheStreet.com, Entrepreneur, and Inc. Magazine.

Job Summary

Kush Bottles is looking for a Customer Support Specialist to join our team in California. This individual would be based in our new Garden Grove facility and will be responsible for assisting sales generation; taking inbound calls and making outbound calls to prospects and existing customers, process online orders, and assist customers through online chat. Additionally, this person will ensure the Company's ERP software is updated to reflect all activities associated with the sales and order process for all assigned territories.

Receives Direction From:

National Sales Manager

Provides Direction to:

No supervisory responsibilities

Examples of Essential Functions:

• Responsibilities include, but are not limited to, the following:
• Survey the industry and target specific accounts by utilizing published regulatory databases, trade journals/magazines, and other media outlets
• Work to ensure CRM system is updated and orders are processed
• Build relationships with cannabis growers, processors and retailers
• Answer inbound calls assess and handle or transfer to the appropriate party
• Answer customer questions via online chat
• Love your job and work with passion so we can build something great!

Qualifications Guidelines

Education/training/experience:

• 2-3 years of progressive sales and/or customer service experience
• History of working successfully in a fast-paced team environment
• Professional demeanor
• College degree a plus

Knowledge of:

• Exceptional telephone skills
• Effective verbal and written communication skills
• Strong time management skills
• Strong attention to detail
• Experience in Excel / Word / Outlook / PowerPoint
• Experience with a CRM desired
• Positive attitude, detail and customer oriented with good multitasking and organizational ability

Physical Standards:

• This position requires frequently sitting, standing, reaching, walking, and operating a computer workstation
• Must have finger dexterity, ability to use keyboard/ten key
• Able to participate in the environments standing, moving onsite at events and tradeshows

• Constantly sitting, standing, walking, and operating a computer workstation.
• This position may rarely require kneeling, bending, squatting.
• Reach, stoop and lift office files, records or reports, typically weighing 20 pounds or less.
• Ability to push/pull up to 50 pounds
• Ability to lift up to 50 pounds.
• Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job.

Kush Bottles offers a competitive compensation package with medical, dental and vision benefits in addition to various paid time off and equity opportunity! We believe in our workforce having a personal interest as stakeholders in order to encourage ownership in the overall success of the company.

Kush Bottles is an equal opportunity employer striving to create a diverse workforce and will make reasonable accommodations as necessary for qualified applicants.

Additional Info:

Company Website: http://www.kushbottles.com

Instagram: http://www.instagram.com/kushbottles

Facebook: http://www.facebook.com/kushbottles

Twitter: http://www.twitter.com/kushbottles

LinkedIn: https://www.linkedin.com/company/kush-bottles