IndicaOnline, the leading Point of Sale provider for cannabis businesses is hiring a full-time Customer Support Representative in the Los Angeles area with flexible hours.
The right candidate will have the experience in customer service, technical support, or cannabis industry. We are looking for someone who is into technology and is passionate about helping customers.
The ideal candidate will have strong knowledge of Apple iOS and have experience working of Jira, Zendesk, CRMs and other support software.
As a customer support specialist, you will learn IndicaOnline’s software and become a product expert. You will be contacted by our customers via telephone, email, support tickets and occasionally will meet them in person.
Essential Responsibilities:
-Promptly reply to customers’ requests and questions about the software
-Provide businesses with technical support with hardware, software and other issues
-Work with entire team to provide the best customer service in the industry
-Track support requests and issues via our ticketing management system
Knowledge and Skills:
-Excellent communication and interpersonal skills
-Be proficient with Apple products, support software
-Attention to detail and excellent organizational skills
-Solid analytical, research, and problem-solving abilities
-Being able to set and adapt to changing priorities
Job Type: Full-time