arrow_back_ios_newBackCustomer Service Specialist 2 (non-permanent)

Customer Service Specialist 2 (non-permanent)

Job ID: 6278
Company: State of Washington Liquor and Cannabis Board
Location: Olympia, WA
Salary: $2,535 - $3,276 a month
Number of Vacancy: 1
Employment Type: Not Specified
Posted: 30+ days ago

Job Description:

Description

WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws

***NOTE: This recruitment is being used to fill one non-permanent Customer Service Specialist 2 position. This position is expected to last one year. Additionally, this recruitment may be used to create a candidate pool to fill future vacancies as they occur.

A culture of excellence
We pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.

Your opportunity at a glance
The Customer Service Specialist 2 positions link directly to the mission and goals of the organization by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and marijuana sales while providing accurate information to our stakeholders to ensure public safety. This is a one year non-permanent position.
Duties
Process all incoming applications including retail, non-retail, marijuana, alcohol permits, special occasions, added endorsements and changes to existing licenses:
Receive and review applications when they are received
Input information into the iSeries
Track the money in the iSeries, if needed
Send out local authority notices when required
Approve and issue appropriate licenses
Answer and retrieve messages from main phone line and respond to email questions
Respond to questions that come on the main phone line or transfer to the correct department
Guides and assists customers through licensing and other application processes
Provide interpretation of agency laws, regulations, and processes
Resolve inquiries and complaints while maintain appropriate confidentiality
Check messages (one day a week) and return calls
Respond to email questions for internal and external customers
Change of trade names, addresses, people (divorce/marriage/estates)
Verify with Enforcement Officers that the business is discontinued if receiving notification from Business Licensing
Discontinue businesses in iSeries and inform by email the corresponding Enforcement and Administrative Assistant
Start project in iSeries to explain if temporarily discontinued
Receive, review, and process all applications coming into licensing with money
Qualifications

Required:
An Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor's degree; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problems.
Type a minimum of 40 net words per minute accurately
Supplemental Information
HOW TO APPLY

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:

  • Completed on-line application
    2. Resume, detailing experience and education as it relates to the position
    3. Letter of interest, describing how you meet the specific qualifications for the position
    4. Three to four professional references to include a current or recent supervisor with
    current contact numbers and email addresses.
    5. A copy of your typing certification.

    Online Typing Certification Resources:
    http://www.freetypinggame.net/free-typing-test.asp
    http://www.learn2type.com/
    http://www.typingtest.com/
    http://www.gcflearnfree.org/typing

    **A resume will not substitute for completing the "work experience" section of the application.
    The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

    Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

    Other
    Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

    RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

    As a condition of employment, the candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the union. This means that, as a condition of employment the candidate must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are put into pay status.

    WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

    For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
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