Who Are We:
We aim to satisfy the needs and expectations not only of true connoisseurs but also the next generation of concentrate enthusiasts. Since its inception in 2013, the primary goal at Puffco has been to design the most intuitive, elegant, and innovative experiences for the modern concentrate consumer; it’s what motivates us to raise the bar every day. Our premium product line has garnered widespread critical acclaim and numerous awards and recognition as the obvious industry benchmark.
Who Are You:
We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We like good-spirited and team-oriented people to mix with our company culture. We here at Puffco possess these qualities and if you do too, then please read on!
What’s The Role About:
This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment.You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction. You come with high standards of social posting etiquette and have direct examples of how to resonate a great brand online.
Some things you will be responsible for:
Monitoring comments, and assisting in taking care of all correspondence/direct messages with customers through all of Puffco’s social media outlets (Instagram / Facebook / Twitter / YouTube / Reddit etc).
Basic product troubleshooting
Processing warranty requests with customer follow up.
Aiding our marketing team w/ any social media contests or giveaways that Puffco is promoting.
Provide exceptional customer service, with a passion for exceeding customer expectations.
Some qualifications and skills we need you to have:
1-3 years experience in customer service, customer support.
Experience providing support via social media networks preferred.
Strategic - able to analyze situations and see the big picture.
Intelligent - bright and used to overachieving/over-delivering.
Proficiency in using a wide variety of social media platforms and tools, with an understanding of its impact on brand.
Excellent organizational and time management skills.
The ability to work under pressure whilst keeping an eye for details.
Excellent written, verbal communication, and analytical skills.
Proficiency in using Google sheets, docs etc.
History of building and managing client relationships.
Experience with managing online communities and interacting with clients publicly.
Manages and self directs priorities with minimal oversight.
Appreciation and enthusiasm for cannabis culture.
Perks and Benefits:
Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
Snacks, lunches, retreats, and SO much more!
EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms .
**Additional information about our company can be found at www.puffco.com .
Follow us on Instagram @Puffco