Customer Service Representative

Job Description

" Biohazard Inc.is the largest distributor of cannabis packaging in the Los Angeles area. If you’re looking for an emerging company that is not your typical wholesaler, Biohazard may be the company that fits your creative personality. Join our team of ambitious and focused players in an industry that is on the verge of taking off. Biohazard is projected to increase sales exponentially in the next few years. You can be at the forefront of our incredible growth while working toward promotion within our company. If you’re ambitious, self-motivated and have strong social skills, we want to get to know you!”

General Summary:

The Customer Service Representative's primarily responsibility and priority is to answer and handle inbound sales and customer service related calls, complete administrative tasks, as assigned and maintain the highest level of service at all times.

Provides support to the organization by obtaining, analyzing and verifying the accuracy of sales order information in a timely manner. This position is also responsible for initiating and documenting accurate, detailed complaint information as needed in accordance with the service standards of the Call Center and Customer Care Department by performing the following duties.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned :

• Answers inbound sales and customer service related calls in an accurate, professional and courteous manner in accordance with the service standards of the Call Center Department.

· Sets up new customers in the sales order system and enters sales orders.

· Solicits sale of new or additional products as part of the sales order process.

· Handles the return merchandise authorization (RMA) process.

· Files the claims reimbursement process with FedEx and UPS for goods damaged in transit to the customer.

· Submits credits and refunds concerning product billing/product issues and follows up with the customer.

• Produces significant volume of work in a specified period of time .
• Identifies areas of opportunities to increase service standards and suggests solutions.
• Performs and assumes other duties and responsibilities as assigned by Management.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Education and/or Work Experience Requirements:

Associate's degree (A.A.) minimum is requiredor equivalent from two-year College or technical school; or one to two years of related experience and/or training; or equivalent combination of education and experience.

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

· Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.

Computer/Office Equipment Skills Required:

To perform this job successfully, an individual should have knowledge of Microsoft Office software (Excel, Word, Outlook and PowerPoint); Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.

Previous experience and proficient knowledge of inter-company phone system, Copy, Fax and Scan machine.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to sit in one place for extended periods of time. The employee is frequently required to use hands to finger, handle, or feel and to reach with hands and arms. While performing the duties of this job, the employee is regularly required to hear.

The employee must occasionally lift and/or move up to 10-25 pounds.

Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

Benefits

eligible for group medical, dental and vision plans on the 1st of the month after 60 days of employment.

Job Type: Full-time

Salary: $13.00 to $14.00 /hour

Job Type: Full-time

Salary: $13.00 to $14.00 /hour

Experience:

• Customer Service: 4 years

Education:

• Associate

Language:

• English

Required work authorization:

• United States