Customer Service Lead

Customer Service Lead - PHE000470 About Us Phenova is a leading reference materials provider in the fields of environmental monitoring, water quality, water treatment, food and beverage quality control, and cannabis testing. We operate leading proficiency testing programs and manufacture high precision certified reference materials for instrument calibration and control. As a subsidiary of Phenomenex focused on providing high quality chemical reference materials for the analytical laboratory, one of our primary objectives is to help scientists improve global health and well-being. Description Provide sales, product support and logistical services to clients to assist the organization in achieving its sales objectives and maintaining outstanding customer satisfaction. Work with internal departments to ensure client product and service needs are being met in a timely manner. Become proficient in all aspects of client services from initial product recommendation, product quotation, study enrollment, client order processing, client account management, shipping, receiving, inventory, product support, web services/client data support, and troubleshooting. Ensure the daily tasks and responsibilities of the Quality Customer Service Group are being completed to the highest quality for Phenova’s customers internal and external. The position is responsible for a broad range of activity, requires excellent time management skills, communication skills, and the ability to manage multiple responsibilities while meeting company and client expectations. While this includes working with people and groups to complete these items, it also requires doing the tasks personally. These items include but are not limited to:
- Interact with and understand client requirements, provide guidance in selecting products, enroll clients in appropriate proficiency testing studies - Provide product support and help clients to troubleshoot testing results, answer technical and product related questions - Based on prospective client requirements, generate and provide sales quotations in an effort to gain new clients and generate revenue - Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis - Prepare and submit bid solicitations for government agencies and municipalities - Create and maintain client pricelists and discount pricing agreements - Process client orders, generate required paperwork and documentation to be provided with product shipment - Prepare client orders for shipment, ensuring accuracy of products selected and complete and accurate product paperwork and documentation - Ensuring on time delivery of orders - Lead and Manage daily meetings - Managing inventory and warehouse - Handling of incoming customer support calls, emails, web requests - Maintain accurate client notes - Ensure on time delivery of customer service and reporting - Custom Standards Sales/Sales Support - Manage cross training and growth of customer service group

• Fulfill client service related functions for specific international, key accounts, and Phenomenex sister company accounts

• Document, maintain, and continuously improve processes related to customer service / support.

• Identify opportunities to enhance the customer experience and customer satisfaction

• Other sales/client service/logistical and customer satisfaction related activity as required

Qualifications

• Bachelors Degree in chemistry/related field or equivalent experience
• Two years of Customer Service and or Sales Support experience
• Excellent computer and data entry skills, proficiency in Microsoft Office Applications
• Ability to learn and master new business software applications
• Ability to work as part of a team and in a fast and efficient manner
• Ability to effectively handle multiple responsibilities and projects simultaneously
• Excellent customer service skills including phone and professional email correspondence
• Knowledge of Environmental or Water Quality Testing is a plus

Danaher Corporation Overview Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Organization : Phenomenex Job Function : Customer Support Primary Location : North America-North America-United States-CO-Golden Schedule : Full-time