Customer Experience Specialist - Oakland
RISE Brands is a wholesale B2B cannabis distribution company, dedicated to revolutionizing the way retail businesses source products for their customers. By leveraging proprietary technologies, industry-leading logistics infrastructure, and deep supply chain relationships, RISE is redefining “cannabis distribution” for the 21st century.
Summary/Objective
We are seeking an amazing Full-time Customer Experience Specialist to join our team in East Bay Oakland, California. You will work in a fun and fast-paced environment where multitasking is a must. This position requires stellar communication via email, phone and our chat platforms. You will utilize software tools to navigate client accounts, policies and communicate effective solutions. You must uphold our company values, connect with clients and potential clients to enhance the overall RISE experience.
Essential Functions
- Help foster positive customer relationships on the phone, email and chat via a friendly and upbeat manner (Zen vibes only).
- Provide personalized and solutions-oriented customer service through phone, email and live chat that will result in increased conversion, spend and retention.
- Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
- Be an industry policy expert and knowledgeable about all RISE services.
- Relate relevant feedback to management to optimize client journey.
- Work with Client Service Manager to develop process improvements for superior efficiencies and customer experience.
- Filter through leads to qualify potential partnerships.
Compentencies
- Both customer service and sales experience is preferred.
- Availability for varied hours / days (holidays and weekends may be required).
- Experience working with ZenDesk or a comparable customer service ticketing system is preferred.
- Outstanding problem solving and time management abilities.
- Self-motivated team player with an entrepreneurial spirit.
- Positive, sincere, patient and adaptable.
- Excellent writing and communication skills.
- Punctual and able to support specific department KPI’s.
- Reports to office headquarters in Oakland, CA.
Job Type: Full-time