greenRush is modern Cannabis eCommerce. The greenRush.com platform provides consumers with access to thousands of Cannabis products across hundreds of dispensaries and cities.
We’re looking for high achievers determined to join the booming cannabis industry; candidate must have a genuine passion for all things cannabis.
PURPOSE & OBJECTIVE OF POSITION:
We are looking for a Call Center Representative that will be the liaison between greenRush and its dispensary partners and customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints, and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior.
NOTE: We are specifically looking for someone to work from the Mountain Standard Timezone (MST) to provide additional coverage for our Customer Care team.
RESPONSIBILITIES:
Manage large amounts of inbound/outbound calls and emails in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team targets
QUALIFICATIONS & SKILLS:
1+ years customer service experience
6+ months of experience as a Customer Support Representative with 3+ months experience with inbound/outbound calls
Cannabis industry experience preferred but not required
Experience working in a very fast-paced environment with strong multi-tasking required
Ability to work independently and efficiently with a track record of exceptional attendance and phone etiquette
Professional writing, email, phone and organization skills, including strong verbal communication and computer skills.
Familiarity with CRM systems and practices
Team player, trustworthy, self-motivated and proactive
APPLICATION VIDEO ( Please note that this will be a deal breaker if you do not submit an intro video)
In the video please introduce yourself and why you’re a great fit for this role.
The video should be one minute or less and should be uploaded to YouTube. If you don’t want other people to find it, mark it as unlisted. Don’t mark it as private or disallow embedding , or we won’t be able to see it.
The video should contain nothing except for you talking. No screenshots or postproduction wizardry please; we don’t want this to turn into a video making contest.
Please do not recite a script written beforehand. Just talk spontaneously as you would to a friend. People delivering memorized speeches (or worse still, text read off the screen) usually come off as robotic. Unless you’re a good enough actor to fake spontaneity, you lose more in the stilted delivery than you gain from a more polished message.
Please do not add any background music to your video. We regularly give up 10 seconds into a video because we can’t stand the random background music.
Most importantly, have fun with this (bonus points for creativity)! It is an opportunity for us to get to know you better!
KEYWORDS:
Cannabis, Marijuana, Dispensary, Collective, Customer Service, Call Center, Phone Support