This full-time role allocates time between administrative support for three departments: sales team, customer service and accounting functions. This role supports two divisions, PBFY Flexible Packaging (Food/Coffee/Tea Packaging) and Green Rush Packaging (Cannabis Packaging). Both brands serve very high demand industries with considerable room for growth.
This position is entry level - it would be best suited for someone who can wear many hats, has a background in an administrative role and is interested in gaining more experience in several different departmental functions.
Responsibilities
- Administrative takes to include; filing, record keeping, printing/assembly of SOPs (standard operating procedures), etc.
- Support overflow of sales functions include; order entry (emergency support orders and backing-up out of office sales team order entry needs)
- Support outside sales account executive with order entry, inventory levels, custom production facilitation, etc.
- Collection and processing of all trade show lead entry needs
- Support overflow of custom production scheduling needs
- Support overflow of RMA (return merchandise authorization) process through customer correspondence and internal RMA procedures
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Support overflow of incoming lead entry/distribution and sample requestfulfillment
- Support overflow of online order processing and auditing
- Provide incoming phone coverage for customer service team as needed
- Maintains a timely and appropriate response to customer calls or emails
- Reports directly to Customer Service Manager
Minimum Requirements
- High School Diploma
- 1+ Year Administrative Role
- Experience utilizing a CRM or ERP Software
- Positive demeanor and ability to adapt to different personality types
- A good cultural fit aligned with our company wide core values and dedication to lifelong learning
Preferred Requirements
- Experience with Macola / E-Synergy
- Experience with WordPress/WooCommerce
- Experience with HelpScout
Benefits
- Compensation: $11-12 Hourly DOE
- Healthcare Contribution (including vision and dental)
- Personal Days
- Sick Days
- Vacation Time
- 401K
NOTE: ONLY APPLICATIONS WITH A RESUME AND COVER LETTER WILL BE CONSIDERED.
We are an Equal Employment Opportunity employer, and do not discriminate in our hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, age, disability, sex, or any other characteristic protected by State or Federal law.
Job Type: Full-time
Salary: $11.00 to $12.00 /hour
Education:
- High school or equivalent (Required)