Community Specialist

COMPANY OVERVIEW

We are a medical cannabis cultivation, manufacturing and retail company dedicated to providing consistent, quality cannabis to patients across the country. Our highly-controlled, adaptive operation provides a broad range of products to variant consumers. We have developed strong partnerships with dispensaries, law-makers, physicians, and local communities – putting Cresco in a unique position to establish a national operation in the complex and developing cannabis industry.

MISSION STATEMENT

Cresco aims to lead the nation’s cannabis industry with a focus on regulatory compliance, patient safety, and satisfaction. Their operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of medical cannabis. As Cresco grows, we will operate with the same level of consideration and precision in each market they move into.

JOB SUMMARY

Cresco Labs is seeking a Community Specialist to join our Chicago Headquarters team. The Community Specialist will be responsible for the management of Cresco Labs’ online community involvement and customer service responses. They will work with Cresco Labs corporate brand, and retail accounts to ensure up to date and adequate information is being shared with patients and the online public.

CORE JOB DUTIES

• Monitor social media accounts for questions and comments on product and service
• Manage and respond to inbound messages to corporate, brand and retail accounts
• Manage the product feedback system - document feedback from customers in an organized and streamlined way,
• Providing customers with clear directions on product replacement and refunding if necessary
• Spearhead urgent communication process in the event that a consumer has a dramatic or health-threatening reaction to our product
• Serve as the customer service voice of the brands across email and all forms of social media
• Monitor industry news for relevant updates and shareable information
• Create content for information gather to post blogs, articles, newsletters, communications materials, and material for social media channels

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• 1-2 years’ experience in a customer service capacity - preferably online
• Experience responding to customers on behalf of brands
• Familiar with the utility and function of ZenDesk
• Preferred experience with social media management platforms (Knowledge of Sprout Social a plus)
• Bachelor’s or Associate’s degree in Communication or Marketing preferred

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• State and Federal Background check
• No criminal history