College Store - Retail Associate

Summary

Our stores are where customers come to “experience cannabis”, and our Retail Associates are vital to delivering customer service, offering a distinctive shopping experience that drives sales results. The Retail Associate is primarily responsible for providing assistance to patrons and patients through concierge-level service, assuring anyone who visits a store leaves satisfied. Individual responsibilities as a Retail Associate include demonstrating outstanding customer service and sales skills, assisting with keeping the sales floor stocked with merchandise and/or organizing the sales floor and stock areas. The Retail Associate conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

Essential Duties and Responsibilities

• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations
• Maintain knowledge of all cannabis strain profiles, edibles, concentrates, pre-rolls and accessories for sale in the dispensary, utilizing knowledge of how cannabinoid profiles and potency affect the body
• Retain knowledge of member benefits, discounts, coupons and promotions, encouraging customer memberships
• Abide by product handling procedures as directed by company policies
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Answer phone with scripted greeting, provide customer service, and accept TGS Express or Call-Ahead orders
• Accurately record orders into the point-of-sale (POS) system
• Confirm accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.)
• Operate POS system and cash drawer to process transactions
• Ensure patrons leave with labeled product inside of a state regulated exit bag with correct change and a receipt
• Adhere to The Green Solution security protocol and promote safety for patrons, patients and other Team Members
• Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met
• Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks
• Adhere to all company uniform policy and preserve all provided necessary equipment
• All other job duties as assigned

Qualifications

• High School diploma or General Education Development (GED) required

Training

• Must complete 2 week, TGS Retail Training Program
• Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Management

Required Competencies

• Technical Capacity.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Collaboration Skills.
• Communication Proficiency.
• Flexibility.

Work Environment

This job operates in a retail sales environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements

• Must be able to individually lift up to 25 lbs.
• Must be able to sit, stand, stoop, crouch, reach and lift for long periods of time

Work Requirements

• Must be able to work in a retail environment with moderate to loud noise level
• May require use of safety equipment or personal protective equipment, as needed

Position Type and Expected Hours of Work

• Full Time Retail Associates will typically work 4, 9 hour shifts per week.
• Part Time Retail Associates will work a maximum of 30 hours per week.

Travel Requirements

• Occasionally requires local travel, as needed

Work Authorization/Security Clearance (if applicable)

• Must be able to acquire MED Support badge ($75 Fee to State of CO) prior to beginning employment

**Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions**

This job description doesn't constitute a contract of employment and that the company may exercise its employment-at-will rights at any time.

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, TGS Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

TGS Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of TGS Management’s employees to perform their job duties may result in discipline up to and including discharge

Job offers are contingent to a criminal background screening.