Cannabis Service Representative (Budtender)

**** TO BE CONSIDERED FOR THE POSITION, PLEASE APPLY ON OUR CAREERS PAGE:

https://www.thefarmco.com/colorado-cannabis-jobs-marijuana-careers/ *****

About The Farm

Established in 2009, The Farm is a locally-owned and operated Colorado marijuana dispensary in the heart of Boulder. At The Farm, we are passionate about growing the cleanest, most potent, natural Craft Cannabis for adults 21 and over. Why? Because we care about the health and well-being of our customers, our employees, and our community. The Farm has been a local pioneer in compliance, helping to shape the movement for responsible consumption of marijuana in Colorado. As an employer, our goal is to build and maintain a team of passionate, knowledgeable and fun professionals who are committed to The Farm's mission. Employees will be given the opportunity to learn, develop professional competencies and grow within the company.

Our Mission

To provide a safe, welcoming environment in which to obtain cannabis legally,

To offer genuine, compassionate care to our customers and patients,

To create a standard of service excellence in the industry,

To provide and promote cannabis education,

To encourage involvement in the movement to end cannabis prohibition,

To set an example of 100% compliancy, upholding all local regulations and state laws,

To create an extraordinary environment of professionalism and friendliness,

To nurture and support our employees, creating a culture of trust and growth.

Job Summary

The Cannabis Service Representative (CSR) is the first point of contact for customers and represents the company in the dispensary. The CSR must apply the highest-level of customer service in a high-volume, fast-paced retail store front. This position requires a consistent positive attitude and team player mentality. The retail store is open 363 days a year and is close on Thanksgiving Day and Christmas Day. The retail staff has the general expectation to work on weekends and holidays as scheduled.

Responsibilities

Front of House (FOH)

• Greet and check-in guests as they enter the store
• Verify guest identification for age and validity; politely decline guests whose IDs do not adhere to city and state requirements
• Understand and apply city and state requirements for compliant handling, sales and transactions of cannabis products
• Maintain a high-level of customer service and positive energy throughout the assigned shift
• Sell a wide range of accessories and provide accurate advice on every product
• Listen to guests needs, questions and concerns then address guest input with courteous and applicable feedback
• Explain processes and inform guests of promotions, sales, new products, popular products and relevant products for guest needs
• Communicate with co-workers, inventory control, shift leads and MODs
• Creates and updates product menus throughout the day, including chalkboard, Weedmaps, Leafly & Express/Baker
• Manage incoming calls and voicemails
• Ensure the store is clean, organized and presented in a manner consistent with company brand at all times
• Complete loyalty enrollment in Biotrack and explain benefits of Farmily Loyalty membership program
• Display and replenish products as needed
• Other duties as assigned

Back of House (BOH)

• Greet and check-in guests as soon as they are escorted to BOH
• Listen to guests needs, questions and concerns then address guests input with courteous, educational, accurate and applicable feedback
• Explain processes and inform guests of promotions, sales, new products, popular products and relevant products for guest needs
• Provide accurate and relevant recommendations and suggestions as necessary
• Process payments accurately, end of day reconciliation and balance registers
• Communicate with co-workers, inventory and shift leads
• Perform daily inventory audits
• Communicate with inventory control to help stock products so shelves are full and in proper rotation
• Update product menus and chalkboards as needed
• Ensure the store is clean, organized and presented in a manner consistent with company brand at all times
• Other duties as assigned

Skills & Competencies

• Awareness
• Detail-oriented
• Coachable
• Communication: written, verbal, active listening
• Conflict management
• Customer service
• Learning agility
• Team player
• Technological savvy

Character Qualities

• Accountability
• Ability to adapt to a changing industry and an expanding organization, and is open to new ideas and change
• Coachability (listen to and apply coaching feedback)
• Emotional intelligence: awareness of self and others, empathy
• Honesty and integrity
• Patience
• Positive attitude
• Reliable
• Sense of humor

Physical Demands

• General retail store conditions
• Fast-paced working environment
• Ability to lift at least 20 pounds
• Ability to stand and move for extended periods of time

Education & Experience

• Previous experience in the cannabis industry preferred
• Previous retail sales or customer service experience preferred
• Experience using the following systems in a professional environment: Office 365, BioTrack and METRC preferred

Total compensation

All employees working 20 hours or more per week are eligible for medical, dental and vision benefits on the 1st of the month following 30 days of employment. The Farm contributes towards the medical premium for employees who participate in the medical plan and premiums are deducted on a pre-tax basis. The Farm also offers paid time-off for all full-time employees. All employees are eligible for 50% reimbursement on a monthly RTD bus pass after 90 days of employment. The Farm is a learning organization that provides all employees with internal and external educational courses focused on professional development.

Equal employment statement

The Farm is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding equal employment and affirmative action requirements. The Farm provides equal employment opportunity (EEO) to all people regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decision, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

**** TO BE CONSIDERED FOR THE POSITION, PLEASE APPLY ON OUR CAREERS PAGE:

https://www.thefarmco.com/colorado-cannabis-jobs-marijuana-careers/ *****

Job Type: Full-time

Salary: $12.00 to $13.00 /hour