Cannabis Service Representative (Budtender)

PLEASE VISIT OUR CAREERS PAGE TO APPLY FOR THIS POSITION!

https://www.thefarmco.com/colorado-cannabis-jobs-marijuana-careers/

*About The Farm
*

Established in 2009, The Farm is a locally-owned and operated Colorado marijuana dispensary in the heart of Boulder. At The Farm, we are passionate about growing the cleanest, most potent, natural Craft Cannabis for adults 21 and over. Why? Because we care about the health and well-being of our customers, our employees, and our community. The Farm has been a local pioneer in compliance, helping to shape the movement for responsible consumption of marijuana in Colorado. As an employer, our goal is to build and maintain a team of passionate, knowledgeable and fun professionals who are committed to The Farm's mission. Employees will be given the opportunity to learn, develop professional competencies and grow within the company.

Our Mission

To provide a safe, welcoming environment in which to obtain cannabis legally,

To offer genuine, compassionate care to our customers and patients,

To create a standard of service excellence in the industry,

To provide and promote cannabis education,

To encourage involvement in the movement to end cannabis prohibition,

To set an example of 100% compliancy, upholding all local regulations and state laws,

To create an extraordinary environment of professionalism and friendliness,

To nurture and support our employees, creating a culture of trust and growth.

Job Summary

The Cannabis Service Representative (CSR) is the first point of contact for customers and represents the company in the dispensary. The CSR must apply the highest-level of customer service in a high-volume, fast-paced retail store front. This position requires a consistent positive attitude and team player mentality.

Responsibilities

Front of House (FOH)

• Greet and check-in guests as they enter the store
• Verify guest identification for age and residency status; politely decline guests whose IDs do not adhere to city and state requirements
• Understand and apply city and state requirements for compliant handling, sales and transactions of cannabis products
• Maintain a high-level of customer service and positive energy throughout the assigned shift
• Sell a wide range of accessories and provide accurate advice on every product
• Listen to customer needs, questions and concerns then address customers input with courteous and applicable feedback
• Explain processes and inform customers of promotions, sales, new products, popular products and relevant products for customer needs
• Communicate with co-workers and shift leads
• Creates and updates menus throughout the day, including Weedmaps
• Manage incoming calls and voicemails
• Ensure the store is clean, organized and presented in a manner consistent with company brand at all times
• Complete membership paperwork and explain benefits of Farmily Loyalty membership program
• Display and replenish products as needed
• Other duties as assigned

Back of House (BOH)

• Greet and check-in guests as soon as they are escorted to BOH
• Listen to customer needs, questions and concerns then address customers input with courteous, educational, accurate and applicable feedback
• Explain processes and inform customers of promotions, sales, new products, popular products and relevant products for customer needs
• Provide accurate and relevant recommendations and suggestions as necessary
• Process payments accurately
• Communicate with co-workers and shift leads
• Perform daily inventory audits
• Stock edibles and topicals so shelves are full and in proper rotation
• Document guest feedback as “Happy Cows” & “Mad Cows”
• Update product menus and chalkboards as needed
• Ensure the store is clean, organized and presented in a manner consistent with company brand at all times
• Other duties as assigned

Skills & Competencies

• Awareness
• Communication: written, verbal, active listening
• Customer service
• Learning agility
• Team player
• Technological savvy

Character Qualities

• Accountability
• Ability to adapt to a changing industry and an expanding organization, and is open to new ideas and change
• Coachability (listen to and apply coaching feedback)
• Emotional intelligence
• Honesty and integrity
• Positive attitude

Physical Demands

• General retail store conditions
• Fast-paced working environment
• Ability to lift at least 20 pounds
• Ability to stand and move for extended periods of time

Education & Experience

• Previous experience in the cannabis industry preferred
• Previous retail sales or customer service experience preferred
• Experience using the following systems in a professional environment: Office 365, BioTrack and METRC preferred

Total compensation

All employees working 20 hours or more per week are eligible for medical, dental and vision benefits on the 1st of the month following 30 days of employment. The Farm contributes towards the medical premium for employees who participate in the medical plan and premiums are deducted on a pre-tax basis. The Farm also offers paid time-off for all full-time employees. All employees are eligible for 50% reimbursement on a monthly RTD bus pass after 90 days of employment. The Farm is a learning organization that provides all employees with internal and external educational courses focused on professional development.

Equal employment statement

The Farm is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations and executive orders regarding equal employment and affirmative action requirements. The Farm provides equal employment opportunity (EEO) to all people regardless of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decision, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

PLEASE VISIT OUR CAREERS PAGE TO APPLY FOR THIS POSITION!

https://www.thefarmco.com/colorado-cannabis-jobs-marijuana-careers/

Job Types: Full-time, Part-time

Salary: $12.00 /hour

Work environment: Store