About the Job:
East Bay Therapeutics, a progressive State Licensed Medicinal and Recreational Cannabis Retailer, is seeking for an upbeat and Customer-Focused Delivery Dispatcher.
Job Location:
Emeryville, California - 94608 - Local Candidates Strongly Preferred!
General Summary of Duties:
Therapeutic's Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high pressure situations. Heavy internal and external communications are meaningful part for this role. While understanding and embracing the Mission of East Bay Therapeutics, affiliate organization(s), and their role in the industry ,and local and greater communities.
Supervision received:
Reports to Delivery & Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties ( This list may not include all of the duties assigned):
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Set-up and Process customers orders using POS and Routing applications, including but not limited to Biotrack, OnFleet and WeedMaps.
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Provide front-line support for drivers who need assistance out of the field.
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Log operational issues and suggest and implement process improvements.
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Package orders accurately and efficiently.
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Provide exceptional customers service by phone, text and during and in person interactions.
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Develop and maintain rapport with our customers, partners and staff.
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Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
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Maintain a positive work environment conductive to trust and respect.
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Maintain strictest confidentiality in compliance with HIPPA guidelines.
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Perform other related work as required.
Performance Requirements, Knowledge, Skills and Abilities:
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Personal knowledge in various cannabis products (required)
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Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
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High expectations for success - good enough never is!.
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The ability to make rapid decisions in a high pressure environment.
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Excellent communication, social and organization skills.
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Incredible ability to multi-task.
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A can-do, optimist attitude
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Ability to adhere to the highest customer service standards at all times.
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Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
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Ability to perceive and meet the needs of customers.
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Strong problem solving, customer service and interpersonal skills.
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Ability to maintain high standards in a fast paced, constantly evolving environment.
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Must possess a high degree of personal ownership and accountability.
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Must have high level of organization.
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Must possess a valid driver's license and medical recommendations.
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Must have a reliable vehicle that is 2008 or newer and a clean driving history, specifically no more than one moving violation or at-fault non major accident in the last year and no more than 2 in the last three years, and no major violations in the last 5 years.
Education / Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail, cash and customer service experience.
Typical Physical Demands:
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Work may require prolonged sitting/standing, some bending, stooping and stretching.
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Requires hand-eye coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.
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Requires normal range of hearing.
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Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.
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Requires lifting up to 50 pounds.
Typical Working Conditions:
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Work is performed in a retail location, warehouse, in a motor vehicle and in public or at the homes of delivery customers.
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The work environment may be very loud, fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public.
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Work may be stressful at times and may include dealing with difficult members and/or law enforcement.
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Available to work varied hours/days, including late nights, weekends, holidays, and/or events. Hours of operation are anywhere from 9 am - 11 pm depending on your shift.
Benefits
About Ohana Gardens
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.