Description : Our client is a leading manufacturer supplying marijuana packaging and related supplies to pharmacies, medical offices, and to the cannabis market. They are seeking a Business Process Analyst to analyze the firm's processes and workflows to determine how they can be improved or automated. This is a great opportunity for someone who thrives in a dynamic, non-traditional, entrepreneurial environment.
Responsibilities
- Create process documentation/workflows for cross departmental operations
- Collect and document business requirements for project and processes improvement/automatic efforts
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Track major incident management processes and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for post-mortem incident reviews
Qualifications
- Bachelor's degree, required
- 5+ years of experience in business analysis, process improvement, change management, or related fields
- Experience with ERP systems, NAV preferred
- Experience with ecommerce, Magneto preferred
- Experience with Project Management Software - Wrike preferred
- Ability to manage multiple projects at one
- Excellent interpersonal and communication skills
Job Type: Full-time