Assistant Manager

JOB DESCRIPTION:

Spokane's top rated cannabis retail store on Leafly.com, is looking to add a new member to our skilled management team! We are projected to do $20 million in revenue this year and continue to grow. We currently have a team comprised of approximately 45 employees which includes, but is not limited to; budtenders, supervisors, assistant managers, department managers and an executive team.

The company is actively looking to hire an assistant manager for our two retail locations in Spokane; North Spokane on Francis Ave and Spokane Valley on Trent Ave. This position will be a pivotal role in providing support for the operations and functionality of the store. Incredible organizational skills & attention to detail is a must. Candidates who are considered will have a commitment to customer satisfaction and strive for excellence in a fast paced retail environment. The ideal candidate has prior management experience and is a regular consumer of the product.

The ideal candidate has complete open availability: Monday - Sunday, 7:30 am - 11:30 pm. Those with complete open availability will be given top priority for the job. Compensation will be determined based on experience.

This position is responsible for assisting the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. Responsible for helping customers, cash handling and exceptional customer service. We have the most reviews on Leafly.com for a reason, and that's because we only hire hard-working, positive team players that have a true passion for our products!

QUALIFICATIONS:

Candidates must have sales experience, and previous or current business management experience is highly desired. Education in business and/or business management is highly preferred. Our Assistant Managers need to possess excellent coaching and management skills, effective written & verbal communication skills, and a solid foundation in business, sales and marketing. In order to join our team, you must be able to successfully pass our pre-employment checks, including a criminal background check.

POSITION OVERVIEW:

Managers within our company operate efficiently and effectively. Any person considered for employment will be held to the same standards. The Assistant managers are responsible for managing the operations of the store with the goal of ensuring that company standards and expectations are consistently met. You will be expected to execute business plans and associated programs in order to ensure the desired sales and profit results. This must be done while simultaneously maintaining and promoting quality customer service. In order to achieve these desired results your position will include, but is not limited to; maintaining and managing the operations of the store, business professional communication with both internal and external persons, employee development and feedback, complying with all state regulations and laws, and dealing with various customer service situations.

RESPONSIBILITIES:

Retail:

• Sets direction and team expectations for the Retail Operations team.
• Coordinate and communicate operational, retail, and merchandise functions to upper management.
• Develops and executes plans to maximize capacity at peak sales times
• Delivers a seamless experience by providing fast and efficient guest circulation throughout all retail spaces.
• Executes plan to drive labor productivity while delivering best-in-class customer service.
• Responsible for monitoring inventory organization and levels to keep “out of stock” items to a minimum. * Manages up 30+ retail employees in two different storefronts.

Financial:

• Directly responsible for retail sales annually
• Develops and/or build on policies to meet sales and income goals. Then report on key metrics (sales, productivity, etc.) that drive the business.
• Use insights/data to make sound business decisions * Leverages these metrics to maintain pricing, margins, labor costs, and related expenses to meet profitability objectives.
• Responsible for financial and business planning components, including; sales & expense planning, part-time labor planning, and monitoring progress against planned targets.

Building Manager-on-Duty (MOD):

• Deliver a high level of consumer engagement and meet sales goals while maintaining & elevating brand reputation. While holding employees to the same standard.
• MOD is responsible for overall satisfaction, safety, and security, of all customers and employees.
• MOD is also responsible for ensuring adequate staffing to meet the needs of the business; this includes adjusting schedules to ensure appropriate coverage within budget
• Monitoring employee performance and attire.
• MOD monitors guest volume & flow throughout the facility and ensures a maximized guest experience; this includes making critical decisions about line management; parking lot operations; and redeployment of staff to manage business peaks and valleys.
• MOD monitors employees to ensure excellent customer service.

Responsibilities include employee management (communication, delegation, follow up, and monitoring performance). The scope of the managerial role involves cross training in various areas of the store. The role is ultimately accountable for making sure the Company is represented in as a positive shopping experience, a professional work environment, and well functioning retail establishment.

REQUIREMENTS:

• 2+ years of management experience in a retail or related environment.
• Bachelor’s degree in business, management, or a related field
• Must be a Washington State resident
• Must maintain a high level of customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to store personnel at all levels.
• Ability to train, coach and develop Associates at all levels. We strongly believe in employee development and all members on staff must support and communicate with one another. Experience with hiring, training, and/or development are a significant plus.
• Task management skills: ability to organize and prioritize necessary tasks in order to accomplish goals.
• Have the capacity to develop a schedule with the intention to complete tasks and achieve results.
• Ability to work evenings, weekends & holidays. We are open 365 days a year from 8am - 11pm so availability is necessary.
• Must be able to pass a pre-employment background check.

TRAVEL:

Position may require light travel between 2 locations in Spokane, approximately less than 20 miles apart.

Job Type: Full-time

Experience:

• management: 2 years (Required)

Education:

• Bachelor's (Required)