Job Summary:
Serve as a Retail Assistant Manager for The Giving Tree of Denver. The position is responsible for assisting with managing and directing retail operations of the dispensary while abiding by policies, procedures and operational guidelines. This position has managerial and supervisory responsibilities.
Essential Duties and Responsibilities But Not Limited To
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Assists the Retail General Manager and Retail Operations Manager in all day-to-day operations
- Meets operational expectations and maintains high product quality standards by following and upholding all of The Giving Tree of Denver policies, procedures and security protocols by adhering to the Retail Operations Policy Guide and Employee Manual
- Responsible for following Retail Operations Policy Guide to ensure consistent store operations Creating brand loyalty, brand consistency, and ensuring repeat guest visits
- Responsible for monitoring all transactions and cash within the retail store, including preparing bank deposits, counting drawers and deposits, and performing record keeping duties related to all cash handling per The Giving Tree of Denver's policy, as necessary
- Responsible for monitoring and using security cameras to maintain safety and security of facility; Ensuring regulatory compliance.
- Maintains knowledge of all strains of cannabis, edibles, concentrates, pre-rolls and accessories for sale in the dispensary
- Utilizes well-versed knowledge of Cannabinoids and how they affect the body and acts as a resource for all onsite staff members
- Monitors overall retail sales and creates effective solutions to increase sales, including creation, implementation and evaluation of promotions, discounts, and guest benefits
- Responsible for inventory control and ensuring state mandated compliance; Performing all receiving, transferring, reporting, reconciling and inventory management functions daily
- Monitors sales floor for a variety of factors including but not limited to flow, staffing needs, atmosphere, products, or security.
- Provides outstanding, accurate customer service to guests by phone, answers phone with scripted greeting, appropriately answers or directs patient questions and concerns; providing information on available inventory, promotions, general information, and making product recommendations, as needed to support retail associate staff member
- Provides training, education, and guidance to all Customer Service staff while acting as a leader and resource for information; Ensures the delivery of concierge-level quality of service
- Ensures all items are correctly priced in POS system and have accurate price tags displayed on sales floor
- Abides by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and maintaining packaging and labeling standards; Ensuring security and health standards are met at all times
- Ensures cleanliness and organization of store.
- Responsible for having great communication with the other assistant managers, purchasing managers, GM, and Retail Operations Manager.
- Responsible for actively listening, establishing rapport with staff and guests, resolving conflicts, and overall relationship building with staff, Management, and guests
- Leads and inspires staff to work as part of a team to ensure sales, guest-satisfaction, and compliance goals are met by designated timelines
- Attends all meetings, as scheduled
- Fulfills job duties of any retail associate or support position, as needed, to compensate for staffing shortages, meal or break times, higher than normal sales volume, or to support general operations
- All other job duties as assigned
Experience and Knowledge Required:
- MED Key Badge
- A college degree or equivalent combination of education and experience
- At least two years of experience as a medical/retail dispensary manager
- Thorough knowledge of MED rules and requirements
- Expert in POS operation and reporting
- METRC proficient and able to train others
- Strong communication and decision making skills
Job Type: Full-time
Salary: $13.00 to $16.00 /hour
Experience:
- retail management: 2 years
Education:
License: