The Assistant Dispensary Manager is responsible for providing support to the Dispensary Manager in all aspects of day-to-day operations, including overseeing all Team Leads and Member Liaisons. The successful candidate will possess outstanding customer service skills, a problem-solving attitude, strong desire for self-improvement, attention to detail, strong interpersonal abilities, solid administrative/clerical and time management skills, and the desire to progress into a management position. The Assistant Dispensary Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Member Service Excellence at all times.
Core Competencies
To succeed, the Assistant Dispensary Manager must be: Passionate, Informed, Approachable, Energetic and Trustworthy.
The Assistant Dispensary Manager must exemplify WCM values of Wellness, Education, Excellence, Community, and Compassion.
The Assistant Dispensary Manager must consistently and uncompromisingly embody and demonstrate the following:
- Integrity
- Personal Accountability
- Teamwork
- Problem Solving
- Confidence
- Flexibility
Duties and Responsibilities
The main responsibilities of the Assistant Dispensary Manager include interacting with, educating, and advising members face-to-face and by phone; record-keeping; monitoring inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out. The ADM is also responsible for supporting the DM with scheduling and overseeing the day-to-day duties of the Team Leads and Member Liaisons at one of our four dispensaries.
- Delivers a superior level of customer service, both in person and on the phone; coaches Member Liaisons and Team Leads on the commitment to Member Service Excellence
- Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
- Maintains the highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed
- Evaluates dispensary processes with the Dispensary Manager to ensure maximum efficiency
- Becomes a subject matter expert; assists members and coaches Member Liaisons to both advise and educate members on the safe dosage and other aspects of the medicine
- Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards
- Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from the Human Resources Manager, Dispensary Manager and/or Senior Dispensary Operations Manager when handling delicate employee relations situations
- Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training Member Liaisons and Team Leads on proper cash handling and inventory management
- Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
- Is a brand ambassador; may attend outreach events during and outside of regularly scheduled work hours
- Performs additional duties assigned by the Dispensary Manager
Qualifications
Education
- High School diploma or equivalent
- 2 years post-secondary education in a related field preferred
Work Experience Required
- 4+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail background preferred
- 2+ years’ experience in a management or team lead role (building and leading a team to success; lead by example)
- Work history showing progressive responsibility, willingness to accept additional projects or challenges.
Required Knowledge
- Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
- Thorough understanding of how to achieve results in a highly compliant environment
- Arithmetic necessary for basic inventory and cash management
- Familiarity with history and varieties of medical cannabis preferred but not required
Skills and Abilities
- Outstanding phone, email, and in-person customer service skills/etiquette
- Ability to communicate clearly and calmly in a positive and didactic manner
- Skilled in performing job duties in a fast-paced environment with the ability to stay even-keeled in periods of stress
- Demonstrated proactivity, flexibility, adaptability, and multi-tasking
- Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
- Skilled in accurate cash management and inventory control
- Ability to effectively plan and prioritize with focus and attention to detail
- Ability to work effectively in both leading and being part of a team
Physical Requirements
- Extended time standing, walking, bending, and reaching
- Ability to lift and carry up to 50 pounds for a distance of 100 feet
- Maine state resident
- Must pass a drug test and background check (state mandated)
- Reliable transportation
- Must be 21 years of age or older