Job Posting – Dispensary Assistant Manager
The Dispensary Assistant Manager is responsible for providing leadership, direction, and guidance to all dispensary employees. The Assistant Manager leads by example to provide outstanding customer service to our patients and ensure that we consistently follow compliant practices per AZDHS standards. This person will lead a team of passionate people to meet or exceed sales goals, improve dispensary efficiencies, and follow all Sky policies and procedures. Additional duties include being responsible for opening and closing the assigned dispensary, training new employees, and assisting the dispensary management team with various projects.
Responsibilities include:
- Lead the dispensary team by example, which includes providing excellent patient care, superior time management and supporting our team environment by performing all duties within the dispensary during all operational hours
- Manage the schedule for the team, provide consistent performance coaching and manage the sales, human resources and operations for the team
- Establish daily sales goals, and processes, and provide direction on how to achieve those daily goals
- Assist with directing other team members, including training new employees, and providing comprehensive knowledge on medicine, products and devices
- Provide superior customer service to our patients
- Understand the medicinal benefits of our cannabis and CBD products and effectively communicating those benefits to patients
- Properly document information in the BioTrack and AZDHS systems to ensure proper compliance and teach others on how to remain compliant
- Lead the cash-handling and daily reconciliation process for the assigned location
- Contribute to a small close-knit sales and service team, including working together to provide excellent patient care
- Ensure a safe environment for our staff and patients by following all safety and security protocols
- Work during the dispensary’s operational hours, including nights and weekends
Education, Experience and Skills Required:
- Previous experience working in a Sky Dispensaries location or 3 years leading a team in a medical marijuana dispensary or retail environment
- Must be 21 years of age to work in a medical marijuana dispensary
- Previous experience leading in a retail sales environment
- Proven ability to provide a high level of customer service to patients
- Experience in working with a point of sale (POS) system
- Ability to meet high volume targets while still providing quality patient care
- Willingness to learn and appreciate the complexities of the cannabis industry
- Computer literacy with experience working with both internal and external web-based systems
- Bachelor’s degree or higher (preferred)
- Must be able to obtain an Arizona Dispensary Agent card from the Arizona Department of Health
Job Type: Full-time