Job Description:
The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.
Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.
- Listed by MG Magazine as one of the 50 best companies to work for.
- Nominated for Engadget’s “Best Of CES”
- Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.
- Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.
- Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.
- Expanded our distribution to more than 51 different countries, leaving a global impression.
- Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)
- Extensive philanthropic efforts & giving back programs. We believe in putting our money and our manpower where our mouths are.
We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter
Job Requirements:
with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!
This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.
- Responding to wholesale customers inquiries in a timely manner.
- Basic product troubleshooting.
- Processing warranty requests with customer follow up.
- Data entry into company CRM regarding customer interactions
- Provide exceptional customer service, with a passion for exceeding customer expectations.
- Conducting outbound calls to expedite customer issues.
- Conducting outbound calls to ensure satisfactory with wholesale clients.
- Working closely with logistics department to route shipments
- Work closely with management to streamline processes.
- 1-3 years’ experience in customer service, customer support.
- Experience providing customer service via support ticketing platforms.
- Strategic - able to analyze situations and see the big picture.
- Intelligent - bright and used to overachieving/over-delivering.
- Excellent organizational and time management skills.
- The ability to work under pressure whilst keeping an eye for details.
- Excellent written, verbal communication, and analytical skills.
- Proficiency in using Google sheets, docs etc.
- History of building and managing client relationships.
- Manages and self directs prioriti