Training Manager

- Training Managers are people-oriented leaders who have a passion for aiding in the performance of front-staff employees - Reporting to the Senior Manager of Training & Development, this critical role helps ensure all new hires (budtenders/receptionists/trainers) have a smooth transition from orientation to the end of the training cycle - Develop core team members for ~1-2 high concept retail locations through high touch coaching and developmental follow up plans - Make engaging and powerful presentations and/or provide turnkey materials from HQ and lead large group discussions for key constituents - Conduct assessments and evaluations of team members and quantify training outcomes - Ensure that team members actively pursue training activities that support key organizational growth objectives - Serve as a SME (subject matter expert) to team members for ongoing training and service support - Conduct performance reviews as needed - Review and assess current training approaches to help identify areas for development - Strategic planning with senior management to improve and maintain current training and development programs - Empower employees to feel ownership over their career and personal growth through impactful programming and delivery of self-serve resources - Be a critical player in building a healthy culture of community and support - Must act as a coach, excellent at developing others, able to build trust, gain credibility, and empower a team to deliver the best work of their lives - Excellent interpersonal, communication, and problem-solving skills sufficient to speak and write to persons of various social, cultural, economic, and ethnic backgrounds to optimize working relationships and leverage EQ (emotional intelligence) to resolve problems