Systems Support Specialist

- Diagnosing and resolving software and hardware technical issues in person and remotely. - Administer Office365, (e.g. creating accounts, setting group permissions etc.) Managing/Creating policies, Exchange administration, OneDrive, Teams, and Intune - Good understanding of vulnerability management, network scans and general security protocols. - Automate software installs, support networking components, operating systems, and office applications. - Some local travel may be required to retail sites - B.S. / B.A. in Computer Science or Equivalent required - Microsoft Certification preferred - Must be able to lift any necessary IT equipment - 5-7 years supporting the Microsoft suite of products. Familiarity with data backup solutions, general network support and system monitoring tools - Strong understanding of WiFi infrastructure and network performance tuning - Time-management skills and the ability to establish reasonable and attainable deadlines to resolutions - Ability to prioritize and mange tasks and projects effectively - Professional written and interpersonal skills are essential - Comfortable working in and assisting others through helpdesk software and remote access desktop software - 3-5 years of proven experience in a customer focused position - Familiar with SCCM, basic scripting knowledge such as PowerShell - Familiarity with Microsoft ERP systems is a plus - Documents procedures, creates logs, standards, and best practices