Job Description:
Arlington, Virginia, USA.
Negotiable within United States
Founded in 1951, the Nature Conservancy is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together. We are tackling climate change, conserving lands, waters and oceans at unprecedented scale, providing food and water sustainably and helping make cities more sustainable. One of our core values is our commitment to diversity. Therefore, we strive for a globally diverse and culturally competent workforce. Working in 74 countries, including all 50 United States, we use a collaborative approach that engages local communities, governments, the private sector, and other partners. To learn more, visit www.nature.org or follow @nature_press on Twitter.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.
The Senior Manager of Sustainer Retention and Cultivation works closely with the Membership team and across the Conservancy to coordinate, implement and manage effective multi-year strategies and plans for sustainers currently on file and acquired across multiple fundraising channels.
The Senior Manager of Sustainer Retention and Cultivation is responsible for retaining the growing portfolio of sustainers and donors through the development of relationship between
Job Requirements:
the member and The Nature Conservancy. They understand and apply the principles of developing fundraising appeal and retention strategies. They will be responsible for working with multiple vendors in a variety of channels to appeal, upgrade and cultivate sustainers. They may conduct an annual sustainer survey to assess the satisfaction of sustainers with The Nature Conservancy. Following up to the survey they will be responsible for developing strategies that leverage survey findings and increase sustainer satisfaction year-over-year. The Senior Manager of Sustainer Cultivation will cross-collaborate with staff at the Worldwide Office, state chapters, external vendors & partners and other key stake holders. They are capable of featuring the programs of the Conservancy in broad terms through multiple channels in collaboration with agency staff. They may be responsible for sustainer engagement events. The Senior Manager of Sustainer Retention and Cultivation will be required to use the Conservancy’s donor database and other reporting tools.
- Manage a portfolio of 75,000+ sustainers, including one-time donors with the capacity to give sustaining/on-going gifts of $10 per month or more.
- Responsible for the upgrading and saving of sustainers through telemarketing programs and in partnership with the Member Care team.
- Manage, cultivate and grow the sustainer revenue stream generating $12MM+ per year in subsequent giving. Maximize the giving opportunities for sustainers through cross-channel cultivation and regular gift capture oversight.
- Manage and serve as team lead on assigned projects.
- May supervise professional and/or administrative staff.
- Manage assigned budget, evaluate results and develop recommendations for corrective strategies as needed.
- Responsibility and accountability for meeting project goals and objectives.
- Resolves complex issues ind