Job Description:
Ohio Cannabis Connection is now hiring scheduling specialists to work at our West Chester office. The successful candidates are friendly and outgoing and have advanced skills of computer literacy, correspondence with emails, and excellent data entry abilities. A medical background is a plus. The candidates must be punctual and dependable with reliable transportation and be able to work in a fast-paced office setting.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, and provide solutions and/or alternative answers
- Keep records of all conversations in our call center database in a comprehensible way
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with EMR system
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- Overtime
- Weekend availability
Ability to commute/relocate:
- Beckett Ridge, OH 45069: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Medical office: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location:
- One location
Work Remotely:
- No