Job Description:
Glass House Brands is seeking an experienced General Manager to lead store operations for our Chula Vista location, scheduled to open September 2021.
As store GM, you are the entrepreneurial spirit and visionary directing the in-store business functions that drive sales and profitability.
You serve as a business partner to your store, the field and our corporate office. You will focus on compliance regulation, technology launches and policy and procedures that drive high performance.
The successful candidate will have three or more years’ experience as an Assistant Store Manager or General Manager in a retail environment.
- Communicates store and company information/directives to the store team.
- Exhibits consistent follow through and problem-solving skills.
- Possess and exhibits excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities.
- Prioritizes and communicates department issues to VP of Retail and/or Retail Area Manager.
- Ensures expense controls within the store are met with various initiatives and strategies.
- Assume the role of mentor instore with regards to talent development and employee mentorship.
- Leads and supports staff development, models the way in maintaining relationships with our customer while enhancing the brands image through their team.
- Strategically recruit, train, and develop a productive store team and provide the market with strong candidates to support bench strength for all our retail locations.
- Develop Leadership Team to ensure successful planning to positively impact business, ensure bench strength and succession planning.
- Lead, develop and facilitate communication of staff education materials on all current and future product.
Job Requirements:
- Manages the store team to maximize sales through analytical and creative management of merchandise from receipt to sale.
- Coach the store team to take initiative as leaders to oversee all levels of customer service by setting daily goals and expectation to create a positive store environment.
- Exhibit excellent floor presence by training and coaching store team on customer standards, product placement and time management.
- Lead the team to uphold retail customer service standards.
O
- Manage the team to perform all store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.
- Lead, teach and guide team members to use company product reports to drive business.
- Achieve store goals by training in Loss Prevention awareness and overseeing adherence to Loss Prevention practices when in store.
- Collect and compile store’s payroll information weekly and send to appropriate HR and Manager.
- Conduct store audits on a regular basis and provide team with constructive feedback and obtainable goals.
- Consistently evaluate current operations management processes to ensure they are streamlined and efficient. Communicate feedback directly to the VP of Retail and/or Retail Area Manager.
- Ensure compliance with all BCC, State and City regulations.
- Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.
- Ensure a neat, clean, and organized store environment.
- Communicates and coaches effectively to all levels across the store.
- Develops partnerships to enable business success.
- Adapts to changes required by the business.
- Acts professionally and with integrity providing open, honest, and constructive feedback.
- Makes fast, smart decisions, takes initiative and calculated risks to improve personal and store performa