Part-Time Patient Advocate Medical Cannabis
Job ID: 15796
Company: Liberty Health Sciences
Location: Lake Worth, FL 33460
Salary: $14 an hour - Part-time
Number of Vacancy: 1
Employment Type: Full-Time
Posted: 30+ days ago
Deadline: 01 Jan, 2023
Job Description:
Job title
Patient Advocate
Classification
Non-Exempt
Company Description
Parker Solutions of Florida, LLC, d/b/a Liberty Health Sciences Florida, Ltd. is a Medical Marijuana Treatment Center that has been granted a license by the Florida Department of Health to cultivate, process, transport, and dispense low-THC cannabis, medical cannabis, and cannabis delivery devices pursuant to Florida Statutes.
Job Summary
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards
Duties and responsibilities or (Essential Functions)
Ensure that all communication with potential customers and current patients are meeting company standards.
Serve as a patient advocate, educator, and customer service representative, and ensure patients are serviced promptly and efficiently.
Ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that Liberty Health Sciences Florida is positioned as the medical cannabis provider of choice in Florida.
Fulfill orders properly, including the correct label, patient label and proper packaging procedures are being followed.
Consult patients and/or dispense the company’s regulated medical cannabis products to qualified patients in accordance with company policy and in accordance with Florida medical cannabis regulations.
Maintain a professional interaction with both staff members and patients while also participating in team building exercises.
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Ensure effective communication and teamwork across functional areas and team members to achieve company goals
Perform weekly inventory counts and report findings to Management
Report any
Job Requirements:
high-risk complaints to the Head of Retail and the Compliance team
Thoroughly document all customer complaints and returns
Ensure 100% traceability of products are maintained from reception to final sale
Qualifications
Excellent Oral and written communication skills
Proficient in Excel, Microsoft Office, and Power point
Clinical or Research experience preferred
5 years or more of Retail/Customer Service experience required
5 years or more of Management experienced required
Bachelor’s Degree preferred
Must be 21 Years of Age
Must be able to pass a Level 2 Background Check (FBI)
Pay Rate: $14.00 hourly
Benefits
Great employee discounts
Working conditions
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
Physical requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
The person in this position must be able to observe and assess patient entry via cameras and inspect patient ID’s upon entry
Frequently communicates with other staff via Walkie Talkie or Headset
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Direct reports
N/A
Parker Solutions of Florida, LLC, d/b/a