Job ID: 14977
Company: Nature's Medicines
Location: Phoenix, AZ 85034 (Central City area)
Salary: $15 - $16 an hour
Number of Vacancy: 1
Employment Type: Contractor
Posted: 30+ days ago
Deadline: 01 Jan, 2023
Job Description:
At Nature’s Medicines, we are in the business of improving people's lives. We bring our purpose to life by creating life-enhancing experience in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis as a leading healthcare solution. As a team that connects, enlightens, and empowers, Nature’s Medicines is looking for people who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people's lives, we'd like to learn more about you.
The Nature’s Medicines team is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Nature’s Medicines is a great place to be:
- Competitive pay
- Attractive insurance benefits and options
- Paid time off
- Professional development and workplace happiness initiatives
We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Nature’s Medicines success. We encourage talented people from all backgrounds to join us.
Nature’s Medicines looking for a top-notch Customer Care Specialist with outstanding customer relations skills! This position will allow you to utilize your experience, your enthusiasm, problem solving techniques, and customer service capabilities to make an immediate impact on our organization. You will interact daily with our patients through various electronic platforms and also have the opportunity to help convert negative experiences into positive ones! You will be instrumental in helping to manage multiple online accounts including patient feedback and product reviews, as well as helping our patients with technical
Job Requirements:
questions!
RESPONSIBILITIES AND DUTIES:
- Provide customer service and support to the patients through various online platforms.
- Review all online review and feedback comments and categorize dissatisfaction by product.
- Respond to negative reviews by doing your best to be supportive and encouraging at all times.
- Create weekly/monthly reports about customer dissatisfaction drivers to be shared with internal teams.
- Reach out to customers to request reviews from recent orders as needed.
- Makes recommendations to management team on ways to improve efficiency.
- Willingness to take on additional duties as needed and do so with a positive attitude.
- Maintains quality customer service by establishing and enforcing company standards and handling customer inquiries and complaints via online platforms.
- Contributes to team effort by accomplishing related results as needed.
- Participates in ongoing education and professional development as needed.
- Adheres to all Medical Cannabis laws.
- Maintain a positive attitude that promotes team work.
- Work collectively and respectfully with other team members.
- Additional duties as assigned by management.
- Experience working in a dispensary highly desired.
- Knowledge of various cannabis products highly desired.
- Experience in working in a team required.
- Can-do attitude is a must
- Superior customer service skills and phone etiquette.
- Must be able to manage multiple projects, set priorities, and meet deadlines
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions.
- Ability to handle a busy atmosphere.
- Strong organizational skills.
- Ability to manage multiple projects, set priorities and meet deadlines.
- Knowledge of office management systems and procedures.
- Proficiency using MS Office applications.
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