Job Description:
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the
Job Requirements:
onsite visit.
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
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Interact with store management and confirm all arrangements
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Ensure Hardware is present
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Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
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Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
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Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
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Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
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Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
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Assist the store in organizing their inventory counts to reconcile at cutover
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Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
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Communicate (verbal and written) clearly wi