Job Description:
Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?
We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.
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Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
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Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
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Work closely with GM and other Managers to exceed sales volume and KPI goals.
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Partner with the PharmaCann Human Resources team in the following HR functions:
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Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
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Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
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Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
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Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
Job Requirements:
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Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
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Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
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Maintain a highly organized and professional documentation of employee issues.
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This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
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Projects a positive image of the organization to employees, customers, industry, and community.
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Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
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Minimum 21 years of age (or per state regulation)
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Bachelor’s Degree in business,operations management, or a related field is preferred.
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Store management experience preferred
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Minimum 2 years’ experience supervising training, quality and customer service in retail.
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1 year PharmaCann supervisory experience will be considered in lieu of 2 years
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Minimum 4 years’ retail experience in a customer facing position is required
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Skilled in Google and/or Microsoft Office Suite
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Business Acumen
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Ability to communicate proficiently both verbally and in written format
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Conduct all interactions with a high ethical standardProven ability leading teams
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Relationship Management
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Performance Management
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Personal Effectiveness/Credibility
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Consulting Skills
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Global & Cultural Awareness
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Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check
This job operates in a professional store environment.