Job Description:
We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).
The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.
Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.
The ideal candidate is someone who likes to work with a wide variety of people, can multi-task and move quickly from one issue to another, is detail-oriented, and who thrives in a dynamic environment. We currently have an opening in the IT department for a Full-Time Level II Help Desk / Desktop Support Technician. The qualified candidate will provide high-quality desktop / technical support to users for business-critical functions.
- Provide end-user support by resolving technology problems.
- Monitor and track Help Desk requests and respond efficiently to tickets.
- Maintain a high level of response to all queries by all users.
- Log all help desk interactions.
- Installation & maintenance of desktops, laptops, printers, scanners, & other peripherals.
- Maintenance of hardware/software inventory.
- Maintenance of AV software.
- Order and maintain inventory of computer supplies.
- Monitor spam filters.
- Troubleshoot computer hardware, software, or network issues.
- Troubleshoot and support business applications.
- Aid monitoring, response, and intervention
Job Requirements:
for IT-related security incidents and violations, and site outages.
- Other duties as assigned.
- Perform implementation of system upgrades.
- Perform break-fix for onsite systems, as necessary.
- 5 or more years relevant experience in IT
- 2 or more years relevant experience specifically in Server and Network management
- Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
- Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
- Strong initiative and the ability to work successfully in an environment with minimal direction.
- Ability and interest to function effectively as a team player.
- Cisco IOS
- Macos
- Windows 10
- Active Directory
- Group Policy
- G-Suite
- Azure AD
- Office 365
- Service Desk Ops
- Windows/Macos
- Batch Files
- Powershell
- ITIL/ITSM
- COMPTIA
- A resilient and entrepreneurial spirit with a growth mindset
- A true team player willing to roll up your sleeves and do what needs to be done to succeed
- Ability to work autonomously and take ownership
- Able to create, maintain and build professional relationships and rapport
- Have a strong desire to grow professionally and personally
- Have a sound knowledge of market trends
- Flexibility - this role will be ever-changing
- Competitive health care benefit program
- Coaching and support for personal development
- Opportunities for career growth as we are in high growth mode
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 50 pounds at times.
- Be able t