Job Description:
Position : Guest Advisor
Classification : Non-Exempt
Job Type: PT-FT Availability
Location: New Mexico
Reports To: Store Manager, Assistant Retail Store Manager, Shift Lead
Collaborates With: Cannabis Experts, and the Public
Guest Advisors are responsible for creating positive rapport with guests. This position involves performing routine clerical, secretarial, and administrative duties. Must be passionate about
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Greet guests with a welcoming demeanor and check appropriate forms of identification.
- Has an upbeat attitude and customer service demeanor.
- Suggest accurate product recommendations based on guest interest.
- Experience in high volume cash handling and POS systems.
- Applying and understanding first in and first out principles to inventory
- Showcase precision with data reporting through POS systems.
- Handle high stress situations, ambiguity and changing priorities.
- Multitask and quickly prioritize tasks.
- Handles guest de-escalation with tactical empathy and compassion.
- Maintain guest information in the POS system.
- Answer telephone calls, provide pertinent company information to the caller and retrieve messages for the appropriate personnel.
- Help to ensure the store and bathroom are stocked, clean and in operational order.
- Perform related clerical duties such as photocopying, scanning and filing.
- Assist with additional store opening and closing duties as directed by the management team.
- Maintain privacy and confidentiality of guest information.
- Comply with all policies regarding confidentiality and non-disclosure.
- Follow policies and procedures for daily operations and fully comply with state medical and cannabis
Job Requirements:
regulations.
- Retail or Sales experience: preferred will train.
- Cannabis or related advocacy work: preferred and required.
- Medical or clinical setting experience: preferred not required.
- Cannabis, CBD Therapy experience: preferred will train.
- Advanced knowledge or terpenes and cannabinoid profiles
- Is up to date on the qualifying conditions for the Medical Marijuana Program in the state of New Mexico.
- LECUA, RLD, NMDOH, and NMMCP baseline knowledge: preferred will train.
- *Flexibility
- *Proficient Communication
- *Guest attention
- *Accountability
- *Passionate about cannabis
- *Superior verbal and interpersonal communication skills. Ability to upsell and recommend new products, Ability to deal with problems and resolve them in a professional manner.
Ability to make accurate recommendations to guests, High energy and maturity. Ability to work collaboratively. Must be highly organized and have extreme attention to detail.
This job operates in a retail business environment. Employees must possess an Everest
This position is primarily sedentary but involves a large amount of standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee periodically lifts and/or moves items that weigh more than 50 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Additionally, this position uses dexterity of hands for data entry as well as operates the record keeping/POS system.
- As schedule demands
- Some local travel is expected for this position.
- State Issued Badge
- Highschool Diploma/GED
- Previous retail or customer service experience.
The organization provides equal employment opportunities (EE